This report provides key findings of the PricewaterhouseCoopers
2007 global outsourcing survey. It directly compares the experiences and opinions of customers and service providers of outsourcing on a global scale – 292 respondents in total.
According to the report, just about everybody uses outsourcing today, and for a variety of strategic reasons that extend well beyond cost savings. Factors that support business growth, like access to talent and capabilities – and maximising business model flexibility — are key drivers. Customers of outsourcing are gaining maturity and have big expansion plans. But success and growth are not without their challenges. Customers continue to be held back by cost benefit justification and their own lack of experience — among others. Nearly all feel challenged by one or more aspects of the outsourcing lifecycle.
Nonetheless, this survey provides evidence that leading outsourcing customers and service providers are shifting from traditional to collaborative business models, citing that customers need to rely increasingly on multisourcing, joint ventures, and open business models.
This report examines the issues in detail and is based in part on in-depth interviews with 23 senior executives at major outsourcing customers and service provider firms in Belgium, China, India, Netherlands, Philippines, Poland, Singapore, UK and US.
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