The power to perform: Human capital 2020 and beyond

Workforce demands are being transformed

Financial services (FS) is being transformed, and with it the talent FS organisations need to succeed, where they come from and what they want from their careers.

And with this comes the need for ...

• New skills
• An innovative and agile mind-set
• And new ways of attracting, motivating and organising your people

By 2020, the make-up of your workforce and how it’s recruited, organised and rewarded will look very different from today. In turn, the role and function of HR will have been overhauled. How can you ensure you have the – human capital – you need to succeed?

The digitised workplace fuels productivity

By 2020, the bulk of routine transactional tasks will have been automated. Robotics and artificial intelligence (AI) will also have taken on an increasing number of high value functions in areas such as trading, underwriting and financial advice. The challenge isn’t just ensuring you have the right systems in place, but judging what role your people will play as they’re increasingly required to work alongside AI. Realising the potential requires a rethink of job roles, accountabilities, skills and mind-set.

Engaging with talent you need to succeed

The expectations of your workforce, and the people you need to attract, keep changing. Seeking to attract, motivate and retain people through an employee value proposition built solely around financial reward is no longer sustainable. People want to work for organisations that inspire trust and reflect their values. The businesses out in front are aligning what they stand for as an organisation with changing stakeholder expectations in key areas including diversity, agility, ways of working and delivering value to society.