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Running a global hospitality business in a pandemic
Dillip Rajakarier, group CEO of Minor International, on why strong cash management, weekly planning, and a focus on local markets have been key to managing through crisis.
How we can help
We assist organisations with research, development, strategic planning and promotion of destinations and attractions serving the travel and tourism industry. We not only monitor the industries and their trends, but also help to shape them by advising you on innovative ways to grow your business. The expertise of PwC hospitality specialists drives our analysis and conclusions, and helps ensure the industry services we offer will be visionary, but always achievable, to help you manage the myriad of challenges your organisation faces.
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How a major hotel chain improved its data capabilities to improve customer service
PwC worked with Wyndham Hotels & Resorts to help redesign its data architecture with AWS. The result: increased data efficiency and guest insights.
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Redefining employee experience: How to create a “new normal”
As workplaces, customer behaviors, and economic conditions continue to change in response to COVID-19, companies should focus on three key actions. Visit strategy+business to find out more.
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Redefining B2B experience: COVID-19 catalyzes big changes
The pandemic is forcing companies to focus on experiences their clients expect, while mobilizing them to accelerate product and service innovation. Visit strategy+business to find out more.
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Safety has become the new loyalty for winning customer trust
In the wake of a public health crisis that brings new uncertainty each day, consumers are looking for comfort from the brands they trust.
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Evolving priorities: COVID-19 rapidly reshapes consumer behavior
A consumer survey on COVID-19 finds that the public health and economic crises are driving changes in consumer behavior that could have long-lasting effects.
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