Organizations are under pressure to do more with less. It’s no wonder many are turning to new software and cloud technologies to help drive efficiencies, open new sales channels, extend customer reach and increase revenue. Yet few companies are able to achieve the benefits they expect from their transformations.
Why is that the case? Simple: investing in technology isn’t enough. Ultimately, success relies on the skills and confidence of the people at the heart of the business. That’s why the top priority of our front-office transformation approach is to get our people to embrace digital by focusing on enablement. By putting people at the center of front-office transformation initiatives, companies make sure everyone has the right motivations, the right tools and the right behaviour in place to ultimately form new habits to drive stronger, more valuable relationships with the customer. How do we know our approach works? We use it ourselves.
What is Front Office Transformation?
How do you future-proof your front office against the certainty of uncertain change?
PwC’s portfolio of Front Office Transformation solutions rethinks the way people connect, transact and engage with your company. We offer a modernized service platform that delivers a connected, customer-centric experience through seamless engagement. Our pre-built technology and innovative assets help you build customer loyalty, drive growth, increase productivity, and inspire and engage your workforce.
Disruption surrounds you. Time to take control with PwC’s Front Office Transformation solutions.
On your journey, apply PwC's people principles
People are different
People need technology to be easy
People follow leaders and influencers
People get bored
People are driven by purpose
People don’t change overnight
Our Connected Digital Front Office solution for consumer goods is built on top of Salesforce’s Consumer Goods Cloud and provides a suite of solutions that are designed to unlock and accelerate growth and productivity across retail execution, channel sales, service, commerce, commercial analytics and more.
Agile Commerce provides clients a global template to accelerate complex deployments of an integrated solution that combines digital marketing and commerce to support complex products and unique customer use cases.
A certified Salesforce Fullforce Solution, PwC’s OneBank Solution helps relationship managers and consumer bankers understand their clients and book of business in a way they could not before. At its core is Customer 360, which uses proactive alerts, analytics and tailored insight into the needs of their clients and relationships.
A holistic solution with digital enablement, Service Excellence helps clients transform how they deliver services to their customers. It enables them to build customer loyalty, leveraging consistent communication and interaction throughout the customer lifecycle and across all channels, while increasing revenue and reducing cost to serve.
Conquering digital: a blog series on digital enablement
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