Reimagining operations: Insights from PwC's 2015 Global Operations Survey
12 January 2016
“Reimagining operations: Insights from PwC's 2015 Global Operations Survey” is based on a survey of 1,262 operations decision-makers across geographies and industries for their views on how they lead their operations functions today. The survey shows that leading companies are reimagining operations. They are aligning more effectively with business strategy and working across functional lines to build experiences for their customers that are hard to copy. These companies are more confident about their future prospects, too. It’s an exciting time for operations leaders, who can drive their companies’ destiny like never before.
Key points
- Knowing what customers value is a real and persistent challenge for operations executives
- Companies plan to do more than just improve existing processes
- Operations itself is being reimagined
- Strategically aligned companies are more confident and more likely to focus on a few differentiating capabilities
Contact us
Follow us
