PwC named a Leader in IDC MarketScape: Asia/Pacific Salesforce Implementation Services
November 14, 2024
PwC is a leader in the IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2024–2025 Vendor Assessment (November 2024, IDC #AP51540024).
The report states, ‘PwC's expertise in enabling technology-led business model reinventions for clients is at the heart of its Salesforce services GTM (go-to-market). To facilitate this, PwC leverages its business model reinvention (BMR) framework, which brings together deep sector and IT architecture-building expertise to create new business value for clients from their Salesforce investments.’
The IDC MarketScape lists PwC’s strengths as:
Reinvent sales, service, and marketing functions. PwC's BMR framework is designed to help improve the speed and success rate of targeted functional transformation programs. Clients embarking on large Salesforce-led transformation of core customer experience (CX) functions will find this approach particularly helpful in challenging the status quo and evolving CX functions with the market dynamics.
Value-added services to enhance Salesforce implementations. PwC emphasized its efforts to embed trust at the core of its transformation approach. As a result, PwC has integrated add-on services around security, privacy, and compliance in its Salesforce implementation projects.
Local support capabilities. PwC focuses on supporting clients where they operate and has strengthened its talent base in each market unit in Asia/Pacific. Clients can ensure access to local consultants in the geographies they operate in.
Additionally, the report states, ‘PwC's design-led implementation approach enabled by its BMR framework and strong Salesforce advisory expertise fit well with large and local enterprises in Asia/Pacific looking to reimagine their front-office operations.’
‘We are delighted to be named a leader in this IDC MarketScape. Technology is only as powerful as the people who craft it – and the best things are built through true partnerships that build off one another and make a stronger whole. PwC's community of solvers goes deep with both our alliance partners and clients, curates the right ecosystems and is empathetic, collaborative and easy to work with. That means getting the best insights and solutions from everyone involved. We unite our strategy with Salesforce technology to help companies reinvent and innovate in ways that drive their businesses forward and meet the future head-on.’
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of Information and Communications Technology (ICT) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
Contact us
Rob Donnelly
Global Analyst & Advisor Relations Leader, PwC United States
Tel: +1 (917) 471 3355
