Succeeding Across the Human Experience of Introducing, Promoting, and Using GenAI
October 24, 2024
Listen Platform is an innovative digital solution designed for gathering, analyzing, and acting on feedback from employees, customers, and stakeholders—all within a single, user-friendly platform. In today's fast-paced environment, it’s essential for organizations to truly listen when it matters most. Unfortunately, many lack the right tools, leading to declines in performance, culture, and satisfaction as they make educated guesses on how to engage their employees and customers effectively.
PwC US' Listen Platform empowers organizations to enhance workforce experiences through AI-driven analytics by:
Personalizing Engagement and Driving Results
Leverage data to make informed decisions that refine your workforce strategies, helping you retain top talent and improve experiences throughout the employee journey.
Building Trust Amidst Transformation
Stay connected during times of change, enabling your people to provide feedback on what they need, ensuring they feel heard and valued.
Targeting Efforts with Precision
Identify areas needing extra support, empowering frontline managers to monitor and respond to issues, so resources can be focused where they’re needed most.
In a recent PwC-sponsored IDC Spotlight titled ‘Succeeding Across the Human Experience of Introducing, Promoting, and Using GenAI’ (August 2024, IDC #US52501124), analysts noted that "PwC's Listen Platform combines robust technology with PwC's managed services to offer an easy-to-use, high-touch experience. With advanced analytics and AI-powered natural language processing, the platform delivers actionable insights that drive meaningful and productive change."
Guru Kashyap, Managing Director, Analytics and Products Practice Leader, PwC US, said, ‘At PwC, we’ve developed Listen Insights, leveraging the power of generative AI to turn data from surveys, feedback, and performance metrics into actionable insights. It categorizes responses, analyzes sentiment, and highlights key trends and notable quotes. This tool is designed to help organizations not only listen more effectively but also make smarter, data-driven decisions that enhance employee satisfaction, engagement and overall performance.’
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