Addressing the digital divide in educational institutions

Upskilling youth and teachers

In a nutshell

Komuniti Digital is a New world. New skills initiative comprised of two programmes targeted at preparing undergraduates and teachers for the workforce of the future.

Situation (setting the scene)

Making sure that no one is left behind in an ever changing world

The PwC Asia Pacific Workforce Hopes and Fears Survey 2023 shows an alignment between employees and employers on the critical need to transform to survive. 42% of employees believe their organisation is unlikely to survive more than ten years if it continues on the same path. This resonates with PwC’s 26th Annual Global CEO Survey - Asia Pacific with 51% of CEOs expressing the same concern.

In the Workforce Hopes and Fears Survey, 50% believe that the skills required for their jobs will undergo significant changes within the next five years. Human skills matter most, with critical thinking skills (78%), leadership skills (75%) and collaborative skills (74%) seen as more important than technical or core business skills.

We need to ensure that no one is left behind, and that everyone should be able to live, learn, work and participate in the digital world. Ensuring equal opportunities for learning aligns with the Malaysia Education Blueprint 2013 to 2025 goals and the Sustainable Development Goals (SDG), which are part of the country’s sustainability equation.

A multi-stakeholder approach is necessary to address education inequity, where system leaders like education officers and educators are empowered to transform education, alongside private sector intervention. The report ‘Digital Skills - Rethinking education and training in the digital age: Digital skills and new models for learning’ further explains the gap between educators and students and the need to train educators both in transmitting Digital Skills to students and integrating information and communication technology (ICT) into teaching methods to bridge the digital divide.

Experience (how we helped)

Upskilling our teachers + students = better workforce of tomorrow #bethesolution

In line with PwC’s Resilient Communities focus area, New world. New skills PwC Malaysia designed an initiative called Komuniti Digital aimed at bridging the digital divide among youth and teachers. Under this initiative, PwC Malaysia hopes to address the barriers preventing students from acquiring the valuable digital skills and knowledge crucial for their future employability, and provide tools and platforms for teachers to digitise their delivery.

PwC Malaysia has delivered two programmes under this initiative:

Applied Leadership Programme (ALP)

The ALP is a collaboration with Edvolution to upskill officers from the Ministry of Education, which allows us to amplify our impact on upskilling our nation's teachers. The 8-month programme equips district and state education officers with the tools they need to support teachers and principals to improve student engagement and learning and enable systemic change in schools throughout Malaysia.

As part of the programme, the officers go through virtual masterclasses that involve coaching and mentoring, as well as sessions to deepen problem solving skills, and develop greater data skills.

PwC volunteers led and facilitated masterclasses on data analytics and project management.

“The masterclasses were informative and insightful. Each ALP batchmate had interesting stories to tell and we had experienced facilitators to suggest areas for improvement. I was excited and felt blessed to receive this training.”

State Education Officer, Sabah

Kampus Digital

The second programme, Kampus Digital, was developed by PwC Malaysia and focuses on upskilling undergraduates for the workforce. The pilot was launched in January 2021 with a local university and ran for two months. The program is still going strong, and in 2023, we are upskilling the fifth cohort of undergraduates. The course was tailored to equip students with spreadsheet, presentation and digital citizenship skills.

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Impact

Building a better prepared and confident workforce of the future #togetherwesolve

Applied Leadership Programme in numbers:

2021/22 cohort:

  • 61 officers / 116 schools, more than 230 teacher leaders
  • Grasp of knowledge and skills improved from the 1.1 rating at the start of the programme to 3.4 at the end of the programme.

2023 cohort:

  • 52 officers / 90 schools, 295 teacher leaders, 10 states, 29 districts, 9,000 students
  • 3-5 officers from Cohort 2023 are being groomed for higher leadership roles.

The programme has received substantial support, with the Ministry of Education allowing participants to dedicate up to four hours a week to attend virtual masterclasses and run intervention programmes at schools.

Kampus Digital in numbers:

  • Upskilled more than 1,200 students from 12 universities across 5 cohorts
  • Comprised of 6 modules with compulsory assessments and virtual coaching
  • Each student spent 25 hours learning
  • More than 80 PwC Malaysia volunteers delivered module content and virtual coaching
  • More than 500 volunteering hours
  • 100% of the participants would recommend this programme to their peers/juniors.

Building a better prepared and confident workforce of the future #togetherwesolve

Komuniti Guru Digital Learning+ (KGDL+) in numbers:

  • 46 teachers participated
  • 60 PwC Malaysia volunteers
  • 1,000 hours spent helping the teachers digitise learning and teaching materials
  • 1,000 spent creating teaching materials that are now saved in a public resource bank for teachers

PwC Malaysia is now exploring ways to upscale the Komuniti Guru Digital Learning+ programme to reach more teachers and students within Malaysia. They are also looking at working with more universities to run their Kampus digital programme and expanding on the current curriculum they delivered in their first pilot.

1UNICEF U-Report Poll
2PwC 24th Annual Global CEO Survey, Malaysia
3Arus Academy website

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Colm Kelly

Colm Kelly

Global Corporate Sustainability Leader, PricewaterhouseCoopers International Limited

Bethan Grillo

Bethan Grillo

Managing Director, Global Corporate Sustainability, PricewaterhouseCoopers International Limited

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