Reporting on our impact

At PwC, our purpose is to build trust in society and solve important problems. We are a network of firms in 149 countries, with more than 370,000 people who work every day to deliver high quality work in assurance, advisory and tax and legal services.   

In this Global Transparency Report you will find details of: 

• Our financial performance, the revenues we have earned over the last 12 months and our investments to recruit the best people and expand our professional capabilities in areas from product engineering to supply chain to data governance 
• Our commitment to quality, how we manage and oversee our quality processes, what we are doing to enhance quality and the results of our internal audit quality inspections 
• How we identify and manage the risks that we face across our network 
• Our approach to governance, our codes of conduct, our commitment to ethical behaviour and the standards that we expect all our firms to follow and comply with 
• Our progress against the 55 World Economic Forum (WEF) Stakeholder Capitalism Metrics. Reporting against as many of these metrics as possible is a key element of our commitment to transparency.  These metrics give our stakeholders a detailed understanding of the PwC network’s impact on the planet, our people, the economy and society. 

In addition to this global transparency report, we are publishing our Global Annual Review which looks back on a year of successes and challenges — a year in which we’ve supported our clients and made meaningful contributions in the regions and communities where we live and work. 

We are committed to doing our best work for our stakeholders, learning from both our successes and our mistakes. We are proud of the contributions that we make to business and society and of the hard work and dedication of our colleagues. 

Sometimes the work we do falls below the standards we expect and then action must be taken, and lessons must be learnt. In September this year, the PwC China audit firm was sanctioned by its regulators for audit work on Evergrande, a large Chinese property company, that fell well below the standards we, and our stakeholders, expect of PwC. A number of significant accountability and remedial actions have been, and are being, taken in response to this matter.  

Please take the time to read this Global Transparency Report and come back to us with your comments. 

Mohamed Kande
Global Chairman of PwC