Experience Center
The PwC Experience Center works hand-in-hand with you to inspire and realize transformative change by creating new experiences for customers and employees.
How do you future-proof for inevitable yet uncertain change?
Our portfolio of front office transformation Solutions will help you rethink the way people interact, transact and engage with your company. We offer an advanced service platform that delivers a connected, customer-centric experience through seamless engagement. Our pre-built technology and innovative assets combined with our specialist advisors help you increase customer loyalty, drive growth, boost productivity and inspire your workforce.
Sources: 1. PwC CEO Survey 2019 2. PwC Digital IQ 2019 3. PwC Experience in everything: Here's how to get it right 2018
At PwC, we accelerate value through best-in-class digital enablement
Product and solutions accelerators
PwC's portfolio of packaged technology Solutions accelerate front office transformation with a focus on business benefits:
- Model CRM system configurations for industry verticals
- Platform extensions providing advanced capabilities
- PwC products and solutions that solve complex business problems
Intelligent automation
Intuitive user experience
Advanced analytics
Omnichannel integration
Industry and technical SMEs
Tailored approach enabled by our team of industry and technical specialists
Global engagement model that scales to your needs with cost-effective support
Accelerate value realisation
Increase in customer satisfaction
Faster organic and inorganic growth
Improved employee productivity
Discover our robust portfolio of Front Office Solutions
To accelerate value, you need best-in-class digital enablement. Expert-led. Customer-focused. Employee approved.
Retail Execution Tool
Built on Salesforce’s Consumer Goods Cloud, this suite accelerates growth and productivity
Digital Fitness
Our Digital Workforce Transformation changes the way employees learn, think, communicate, and solve
Trust & Security
A suite of solutions to improve customer satisfaction, support compliance to consumer protection and financial regulations
Sales & Marketing Excellence
A FullForce certified, single platform accelerator
OneBank
Helps relationship managers and consumer bankers understand clients in a new way with Customer 360
GuestLive
Provides customer-facing employees, in the travel and hospitality industry, meaningful information and actionable insights
Performance Analyzer
The most robust revenue management platform in the market
Agile Commerce
Provides a global template to implement and deploy a complex mix of digital marketing and commerce in just four weeks
Service Excellence
Transforms the way you manage your customer lifecycle across channels, while increasing revenue and reducing costs
Amplifier
An intelligent adoption solution for your entire organization to ensure you get the most out of your digital transformations
Change Navigator
Analyzes your change environment, identifies impact, creates a best-fit change plan, and tracks progress against key rollout metrics
Anything-as-a-Service (XaaS)
Speeds up customer onboarding and time to value, and allows you to manage changes across your customer’s subscription lifecycle to increase recurring revenues
Customer Insights Platform
Helps you anticipate your customer’s needs, identify high-value targets and grow wall share
Front office transformation success stories
Take a look at how we help our clients across the world navigate complex issues, create value and achieve high performance.
Insights
6 results
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Download PDF -
Global Service Study 2023
Unlock success in navigating customer service expectations and global CRM market trends with effective outsourcing solutions. Embrace challenges and technological shifts for sustained business growth.
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Vertical Take-Off: A New Direction for B2B Marketplaces
Vertical B2B marketplaces: Benefits, strategies, challenges, and PwC's marketplace excellence. Download for valuable insights and growth roadmap.
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Working with Pernod Ricard to deliver digital integration
The PwC US team created ‘Briefcase’, a bespoke sales and distribution app, which provides the powerful analysis and perspective of big data and the functionality of the Cloud.
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Salesforce Solutions
Driven by the idea that companies should treat all customers like they're the only customer, PwC's solutions, powered by Salesforce are designed to strengthen your client relationships and experience. From sales, service, customer management, marketing and more, we'll help you find the right Salesforce solution to meet...
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Cloud Transformation
Your cloud journey involves more than just evolving your IT. It’s about transforming your business — everything from your technology, to your processes, to your people.
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What issues are you facing today?
Business issues include risk, talent, innovation and sustainability. Explore our views and insights to create the value you seek in today's business landscape.
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