Digital Transformation of Legal Operations
Built on Salesforce, an easy-to-use Legal Operations Portal which provides streamlined processes to boost productivity and decrease risk, creates visibility and access to real time data providing important insights, which helps with resourcing allocation and strategic decision making.
Legal Operations Portal
Key Features
Challenges faced by the Legal Departments
Lack of visibility and control over legal workflows, projects, and resources
- Inefficient and inconsistent communication and collaboration across legal and business units
- Difficulty in measuring and demonstrating the value and impact of legal services
- High costs and risks associated with manual, siloed, and outdated systems and tools
- Limited scalability and agility to adapt to changing business needs and regulatory environments
The benefits for in-house legal teams
Clear single access point for the business
Streamlined processes boost productivity and decrease risk, allowing lawyers to spend their time on higher value activities
Tech-powered approach, with process automation and template rationalisations to ensure manual effort reduction
Insights gleaned from the volume and type of legal team requests can help with resourcing allocation and strategic decision making
Easy collaboration and communication through secure and integrated channels, facilitating the coordination and alignment of legal teams, business units, and external partners, such as law firms, vendors, and regulators
Enhancing visibility and transparency: A single source for all legal operations data and activities, such as budgets, invoices, projects, contracts, vendors, compliance, and performance, helping legal teams monitor and report on key metrics, identify and address issues, and demonstrate the value and impact of legal operations to the business
Benefits of the Legal operations portal
Strategy
Technology and data
Process optimisation and automation
Efficiency
Organisational design
- +50%* increase in productivity of legal teams
- Upto 40%* reduction in legal administration
- +30%* reduction in external legal expenditure
- Upto 100%* re-focus on high value legal work and innovation
*According to the 2020 Legal Operations Maturity Benchmarking Report by the Corporate Legal Operations Consortium (CLOC).
Illustrative use case
A Legal Operations Portal provides a single entry point for service requests, and enables triage to the right resource…
How do we tailor the applications?
We can work with you to assess your needs and enable you to design, build and implement your optimised contract management solution...
Key activities
- Baseline your ‘as is’ state, including current level of maturity
- Capture high level requirements to help develop tech roadmap
- Support vendor assessment, selection and onboarding
Key activities
- Refine user requirements
- Review ‘to be’ processes and workflows
- Develop taxonomy
- Validate change management and training strategy
- Develop use cases for adoption
Key activities
- Agree design principles for future state
- Design future state initial intake mechanism and triage process
- Capture detailed design notes for intake form
- Capture detailed triage rules based on intake form
- Support pilot User Acceptance Testing (UAT) and stakeholder engagement, underpinned by change management strategy
Key activities
- Co-create implementation plan for rollout
- Support with stakeholder comms, training and contract policy relaunch
- Support project transition to Business as Usual (BAU), including business self-serve, to ensure sustainability
Key activities
- Support change management
- Support benefits realisation plan
- Agree steps to manage / drive continuous improvement
- Establish process to monitor key metrics and data
Integration with Legal Operations Portal
Bringing the best of partnerships for your organisation
Contact us
Leadership Team
Sandeep Agrawal
Legal Technology and Alliances Leader, Global Legal Business Solutions Network, Partner, PwC United Kingdom
+44 (0)7483 944221
Olivier Chaduteau
Legal Department Consulting Leader, Global Legal Business Solutions Network, Partner, PwC France
Yana Zoloeva
EMEA NewLaw Leader, Global Legal Business Solutions Network, Partner, PwC Switzerland and Liechtenstein
Vince DiMascio
Principal, Legal Business Solutions, PwC United States