Better serving tenants and visitors with data-driven customer insights
This case study discusses how V&A Waterfront leverages AI-driven insights with PwC's Risk Managed Services to optimize offerings, boost customer satisfaction, and drive growth.
Accelerate with the right tech and talent
Move your business forward faster. PwC’s Managed Services will transform and run your complex processes and functions. What we provide is so much more than outsourcing. Consider us your digital business ally with the connected tech, leading-edge skills and hands-on support to help you continuously improve at scale.
Our network of managed services professionals are industry and delivery specialists who bring the right human-led, tech-powered solutions to unlock innovation across your organisation.
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Video Managed Services
Winning companies are more than seven times as likely to invest in service partnerships to close capability gaps and keep pace with technology advancements
Source: PwC Global Advisory Thought Leadership Accelerator
Advance with actionable insights
Simplify complexity through our deep understanding of your business. Get the data-driven insights and proven industry expertise you need to keep pace with technology changes, drive efficiency gains and transform advice into action.
Leveraging these insights, winning organisations are turning to a more strategic set of managed services, going beyond labour and cost efficiency to achieve greater innovation and higher performance.
PwC offers managed services in four key areas of financial crime mitigation
Know your customer (KYC)/customer due diligence; transaction monitoring; screening and payment filtering, and fraud operations. We have service delivery centres in nine locations around the world, which can provide banks with the right infrastructure, expertise and operational capacity at scale. We understand that AML and fraud prevention is complex work, and that some tasks require sound human judgement while others will benefit from automation. Our managed services teams also work closely with our financial crime advisory colleagues, who lend their expertise when new or unusual situations arise. In the case studies presented here, senior members of PwC’s financial crime team explain how we have worked with a range of banks to remediate regulatory challenges on a large scale, and established robust processes for the future.
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Financial Crime Managed Services Case Study
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Application evolution managed services video
Application Evolution Services
At PwC, we understand that your business needs to stay ahead in a rapidly changing digital landscape. Our portfolio of Managed Services includes Application Evolution Services designed to support and evolve your cloud applications, ensuring sustained business outcomes. By leveraging intelligent automation, monitoring, and root cause corrective action, we provide high-quality application management and support tailored to your unique industry needs. Our flexible capabilities allow you to thrive in dynamic environments, enabling you to focus on your core business rather than operational challenges. With our integrated approach to design, implementation, support, and evolution, we ensure continuous transformation and value delivery.
Our Managed Services delivery capability
58,000
talented, diverse professionals in our delivery network with deep skills in tax, assurance, risk management and complete-office operations
100+
analyst reports demonstrating trust across services
30+
technology alliance ecosystem to curate the right blend of technology for your business, including SAP, Microsoft, Google, Oracle and Salesforce.
170
years of working across industries
Our Managed Services delivery network
PwC’s Acceleration and Delivery Centre Network is powered by over 58,000 talented, diverse professionals across 52 locations. Leveraging agile, flexible resource models and bringing deep industry, business, risk & regulatory and technology expertise, our team helps clients expand their capabilities with trusted collaboration. Explore our delivery locations below.
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PwC's Managed Services
Business Outcomes Managed Services
Technology Managed Services
Risk & Regulatory Managed Services
Business Outcomes Managed Services
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Top-performing organisations are rethinking their approach to core business functions, with mounting pressures to access a broader set of talent and technology solutions while reducing costs. A strategic managed services provider can help fill gaps and transform your operations. PwC’s deep expertise across the back, middle and front office functions can help you develop a competitive edge that will be hard to beat.
Learn more about how Managed Services can drive supply chain resilience.
Case studies
Transforming a major North American FI's KYC program to deliver a better client experience
Transforming a major Canadian FI's KYC program to enhance client experience and reduce costs through innovative managed services and process optimization.
Delivering The New Equation in BHP’s transformation
A human-led, tech-powered community of solvers helping BHP transform its shared services model into a single operating business.
PwC helps UK lender in AML controls
In 2022, a major UK retail bank partnered with PwC to modernize its transaction monitoring system, ensuring compliance and mitigating AML risks ahead of an imminent regulatory review.
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