Trusted to manage and accelerate your outcomes

Managed Services

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67%

of top performing companies are using managed services
for strategic advantage or to close capability gaps
Source: PwC Global Advisory Thought Leadership Accelerator

Accelerate with the right tech and talent

Move your business forward faster. PwC’s Managed Services will transform and run your complex processes and functions. What we provide is so much more than outsourcing. Consider us your digital business ally with the connected tech, leading-edge skills and hands-on support to help you continuously improve at scale. 

Our network of managed services professionals are industry and delivery specialists who bring the right human-led, tech-powered solutions to unlock innovation across your organisation.

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Winning companies are more than seven times as likely to invest in service partnerships to close capability gaps and keep pace with technology advancements

Source: PwC Global Advisory Thought Leadership Accelerator

Advance with actionable insights

Simplify complexity through our deep understanding of your business. Get the data-driven insights and proven industry expertise you need to keep pace with technology changes, drive efficiency gains and transform advice into action.

Leveraging these insights, winning organisations are turning to a more strategic set of managed services, going beyond labour and cost efficiency to achieve greater innovation and higher performance.

PwC offers managed services in four key areas of financial crime mitigation

Know your customer (KYC)/customer due diligence; transaction monitoring; screening and payment filtering, and fraud operations. We have service delivery centres in nine locations around the world, which can provide banks with the right infrastructure, expertise and operational capacity at scale. We understand that AML and fraud prevention is complex work, and that some tasks require sound human judgement while others will benefit from automation. Our managed services teams also work closely with our financial crime advisory colleagues, who lend their expertise when new or unusual situations arise. In the case studies presented here, senior members of PwC’s financial crime team explain how we have worked with a range of banks to remediate regulatory challenges on a large scale, and established robust processes for the future.

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Beyond the back office: How managed services partnerships drive outperformance

New research shows how leading companies go beyond “old-school” notions of managed services

Explore the findings in our maturity scale to learn more about how your organisation can benefit from strategic Managed Services.

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Our Managed Services delivery capability

58,000

talented, diverse professionals in our delivery network with deep skills in tax, assurance, risk management and complete-office operations

100+

analyst reports demonstrating trust across services

 

30+

technology alliance ecosystem to curate the right blend of technology for your business, including SAP, Microsoft, Google, Oracle and Salesforce.

170

years of working across industries

 

Our Managed Services delivery network

PwC’s Acceleration and Delivery Centre Network is powered by over 58,000 talented, diverse professionals across 52 locations. Leveraging agile, flexible resource models and bringing deep industry, business, risk & regulatory and technology expertise, our team helps clients expand their capabilities with trusted collaboration. Explore our delivery locations below.

    PwC's Managed Services

    Business Outcomes Managed Services

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    Top-performing organisations are rethinking their approach to core business functions, with mounting pressures to access a broader set of talent and technology solutions while reducing costs. A strategic managed services provider can help fill gaps and transform your operations. PwC’s deep expertise across the back, middle and front office functions can help you develop a competitive edge that will be hard to beat.

    Learn more about how Managed Services can drive supply chain resilience.

    Learn more

    Technology Managed Services

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    PwC's Technology Managed Services take a human-led, tech-powered approach, working with an ecosystem of 30+ technology partners, from the biggest established names to bespoke and industry-specific solutions, alongside our own proprietary tech. We help you to increase efficiency, reduce operating costs and drive measurable outcomes. Most importantly, we understand how to embed technology seamlessly for your people and current operating environment. So you get results faster.

    Learn more about how Managed Services can streamline operations and boost revenue.

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    Risk & Regulatory Managed Services

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    PwC's Risk and Regulatory Managed Services help you proactively manage your reputation through risk detection and response in areas including tax, compliance, financial crime, cyber and operational resilience - where PwC’s expertise is deep and broad. We understand how regulatory and risk requirements impact our clients. Through the day-to-day running of these services and our visibility of the tax, risk, resilience and compliance landscape, we can identify opportunities to turn cost into value.

    Learn more about how Managed Services can help improve cyber resilience.

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    Nikki Parham

    Nikki Parham

    Managed Services Leader, PwC US

    Jamie Houghton

    Jamie Houghton

    EMEA Managed Services Leader, PwC United Kingdom

    Angelo Estrera

    Angelo Estrera

    Partner, Advisory, Managed Services Lead, PwC Australia

    Tel: +61 431 774 293

    Ian McConnell

    Ian McConnell

    Managed Services Leader, PwC United Kingdom

    Sajith Nair

    Sajith Nair

    Managed Services Leader, PwC Canada

    Julia Unkel

    Julia Unkel

    Partner, Managed Services Leader, PwC Germany

    Tel: +49 15121301905

    Abdullah Tamer

    Abdullah Tamer

    Partner and Lead, Managed Services, PwC Middle East

    Yuqing Guo

    Yuqing Guo

    Managed Services Leader, PwC China

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