Innovation Center of Excellence is PwC's new service offering to speed up the digitization of tasks and processes. Based on experience gained through a variety of services delivered to clients, this offering enables companies to accelerate their traditional digitization process in an affordable, scalable and ROI-monitorable way.
Technology must be ready-to-use for business processes and geared toward generating tangible results through the best possible use of market products. PwC's service offering addresses a variety of company needs through an innovative delivery model:
Center of Excellence as-a-Service: an approach designed to outsource the digitization process while keeping technology investments as low as possible;
Center of Excellence Setup: for companies that aim to create an in-house team dedicated to digitization, envisaging an investment in the medium to long term;
Tailored services for businesses
Center of Excellence as-a-Service
A full-outsourcing solution for digitizing processes. PwC provides the expertise of its Center of Excellence’s professionals and its IT infrastructure to implement automations quickly, working with the client to ensure secure data transfer.
This service has a flexible pricing model, based on the achievement of real advantages for the client, which will be periodically verified through structured monitoring and reporting covering all phases of the digitization process: from participation in training sessions, to the final accounting of the benefits generated by the technological solutions.
Center of Excellence Setup
A solution to create, train and grow an in-house team dedicated to automation.
In this case, PwC will support the client in setting up and structuring its in-house Center of Excellence. As soon as the Center of Excellence will be fully operational, the client itself will manage the team dedicated to digitization, through structured processes for ongoing training, identification of use cases and their implementation, with the support from PwC for targeted and strategic activities, if needed.
Depending on the company’s specific needs, the proposed solution may include specialised and customised services dedicated to:
- Analysis of client needs and identification of short-, medium- and long-term strategic objectives in IT and Innovation;
- Definition and grounding of the organizational model, information flows and models for monitoring operational performance (KPIs);
- Selection and activation of target technologies;
- Sizing and staffing of the team's functional and technical profiles;
- Planning and delivery of dedicated training courses for the entire corporate population.
PwC's Citizen Led Approach
PwC complements its traditional Business Led approach, suitable for complex application solutions governed within the framework of strategic projects overseen by the IT area, with a new Citizen Led approach, ideal for the implementation of business-supporting solutions in a short timeframe.
Citizen Led initiatives are fully managed by a specialised team that oversees the process according to an end-to-end logic based on three distinct activities:
the generation of ideas to stimulate, also through dedicated training sessions, the identification of use cases by professionals, the applicability of the technologies and the scalability of the initiative;
the implementation of solutions through the use of the mature technologies;
the monitoring of results is key to enhance the value of the investment in technology, bringing understandable and documentable results to the C-Levels.
Why PwC?
The value of the Hub & Spoke model
PwC provides the best technologies available on the market complemented by the added value represented by the methodology and business and process know-how.
Through the “Hub & Spoke” model, each client can always count on an expanded population of professionals with expertise in business, understanding of technology solutions and their application to the specific field of interest.
Some developed solutions
Document processing: ideal solutions for contracts and forms, they speed up the processes of interacting with documents in reading and writing through standard text compilation, document comparison, and information extraction.
Interaction with web and computer systems: help automate repetitive, standard and less stimulating tasks, improving their speed and accuracy; examples of such interactions may be periodic monitoring of internal and external sources, automatic Sending of emails and notifications, and massive document downloading.
Analysis and representation of databases: to manage enterprise information sources with powerful analysis engines and create effective representations that provide insights for business. Key digitizable use cases include database reconciliation, file conversion, track compilation, and dashboard and report production.
