Influencing skills

What's in it for me and my business?

The training course is intended for all individuals, at all levels, who want to improve their influencing and communication skills.

Who is it for?

The programme will strengthen the participants’ ability to communicate easily and reach agreements that work. The participants will uncover their own strengths and weaknesses as communicators.  This should help the participants handle  every situation with the clients.

Participants are likely to become better skilled at achieving harmony and consensus inside the organisation and at obtaining better results on the outside as well - with clients, customers, suppliers, regulators, and the public at large. 

Training content

• Verbal and nonverbal communication (words + how + body language = communication) 

• Framing messages for different stakeholders (internal and external stakeholders from different hierarchical levels)

• Active listening: golden rule of communication=> seek first to understand, then to be understood... 

• Four communication styles: persuasive, assertive, visioning and coaching 

• Increasing the chances of achieving your goals while maintaining good relationships with others 

• Responding to attempted manipulation or emotional blackmail

• Expressing opinion/disagreement openly and directly without sounding either aggressive or passive 

• Removing stress from stressful communication 

Practice and exercise

• Lecture and group discussion

• Individual and group work – writing and editing exercises

• Individual/group work presentation 

• Receiving feedback from the facilitator and the group 

• Video

Duration 

Two days

Number of participants

Up to 18

Trainer

Miro Smolović, PMP and Edin Veljović, MBA, MCMI

Price

For fees, please contact us