PwC's ChatPwC empowers senior manager to enhance client engagement

PwC, a global leader in professional services, is proud to showcase the success story of Sharon Prochello, a senior manager in Client Strategy, who harnessed the power of ChatPwC, the firm’s own GenAI tool, to transform her client engagement and set the foundation for potential new business opportunities.

Sharon Prochello faced a common challenge: trying to prepare her clients with information ahead of a meeting without overwhelming them with lengthy documents. Sharon sought a solution that would condense key information into a concise and engaging format. That's when she turned to ChatPwC, her trusty GenAI sidekick.

Using ChatPwC, Sharon extracted key insights from various thought leadership pieces and podcasts and curated two-sentence summaries, which Sharon reviewed and revised, to include in her client-facing documents. This streamlined approach allowed Sharon to confidently present the benefits of the system transformation she was proposing to her client.

"ChatPwC has been a game-changer for me. It condenses complex information into bite-sized summaries that I can iterate and revise to engage my team and clients while maintaining a professional tone," Sharon shared. "The more I use ChatPwC, the more I am thinking about new ways to leverage its capabilities."

The impact of Sharon's collaboration with ChatPwC is noteworthy. The client felt prepared to discuss the proposed solution and by delivering information in a concise and engaging format, Sharon further positioned herself as a trusted advisor.

Sharon's success story exemplifies PwC's commitment to harnessing the power of AI – demonstrating a human-led and tech-powered approach to enhance client engagement and support our teams in new and innovative ways. ChatPwC is just one of PwC's GenAI tools that empower PwCers like Sharon to deliver exceptional value to clients while driving business growth.

To learn more about how PwC is accelerating investments in technology and bringing GenAI to its people and clients, visit our website and get in touch today.