Driving customer service to the next level with data analytics and AI
How your company can take advantage of analytics, artificial intelligence and machine learning in customer service data and operations.
Brian Kaplan
Principal, Consulting Solutions
I’m a principal in PwC’s Customer Transformation segment within Consulting Solutions, helping Technology, Media, and Telecommunications clients tackle their toughest issues and initiatives.
I help clients transform their businesses, building bridges between digital and analog; delivering contextual experiences powered by technology and analytics; and driving meaningful experience tied to customer, product, partner, and employee. I’m also deeply rooted in the Technology, Media, and Telecommunications industry, and lead our efforts across a number of top clients.
Outside of work I’m often at the ballpark or pool, cheering on my son. Other interests include strength training, good food and drinks, and watching sports at my alma mater (some of which go better together than others).
