Customer Transformation Leader, PwC US
I lead a team of exceptional professionals who focus on enabling customer-centric transformations with outcome-based advice and emerging technologies to meet the world where they are tomorrow.
I’m passionate about helping our clients shape and deliver complex strategic initiatives focused on their customers that span sales, marketing, experience and design, business intelligence as well as pricing and profitability.
My belief is that we are strong when we solve problems together bringing multiple perspectives to the table.
While most of my experience and education is in Financial Services, I’ve also delivered programs in Communications, High Tech and in most of the sectors PwC serves.
I reside in Charlotte with my wife and two boys (10 & 12) who love to constantly keep us on our toes.
PwC’s Customer Loyalty Survey reveals opportunities for CMOs and marketing leaders to build loyalty enabling them to attract and retain customers.
Successful customer transformation involves driving customer insights and reimagining human-centered products and experiences that drive growth.
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