Companies are evaluating strategies to gain a competitive advantage in a highly commoditized market. How are you managing the sustainability of your profit margins? Where do you plan to grow/shrink your channels, technology investment, geographical footprint, and product set? Are you buying servicing, selling servicing, subservicing, or outsourcing servicing?
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With volumes steady, rates set to rise, costs rising, and margins compressed, consumer finance organizations are revisiting business strategies and seeking ways to embrace the opportunities that these trends are creating. Growth, market share, channel focus, profitability, servicing retention, product mix, and other strategic considerations are being analyzed as part of our clients' strategic roadmaps.
The following examples demonstrate how PwC assists our clients:
In a world of greater complexity, uncertainty, and accelerating change, monitoring and managing risk is a strategic imperative. How an organization monitors, manages, and mitigates risk can have direct impacts to the bottom line. We assist our clients with identifying, evaluating, monitoring, and responding to the full spectrum of risks in the lending environment including credit risk, market risk, compliance risk, operational risk, and reputational risk.
The following examples demonstrate how PwC assists our clients:
PwC helps clients understand regulatory developments, comply with regulatory requirements, and establish best practices for managing regulatory risk. Our objective is to work with our clients to minimize the costs and disruptions associated with regulatory compliance while maximizing the competitive and strategic opportunities that exist alongside regulatory change.
The following examples demonstrate how PwC assists our clients:
Finance organizations are asked to respond to ever more complex regulatory, reporting and disclosure requirements in an era of cost containment. Finance leaders are under pressure to quickly operationalize complex standards and develop robust reporting that enables enhanced analysis and decision making.
The following examples demonstrate how PwC assists our clients:
Consumer finance organizations are facing unprecedented demands and challenges as they strive to meet heightened expectations from customers, investors and regulators while managing costs to generate profitable growth. A successful transformation journey requires a trusted partner who has deep industry knowledge, proven track records in servicing operations, and innovative approaches.
The following examples demonstrate how PwC assists our clients:
Lending institutions are under pressure to understand and respond to the array of emerging regulations developed to create more focus on the customer. Understanding the customer's preferences and addressing their needs efficiently are essential to having a successful customer-centric strategy. PwC can assist in discovering customer insights and turning those insights into actionable intelligence; helping our clients comply with regulatory requirements but also exceeding their customer's expectations.
The following examples demonstrate how PwC assists our clients:
Today’s consumer lending environment is highly complex, driven by ever increasing customer demands, regulatory changes, and the digital revolution that is leading to a host of new entrants. Successful lenders need to navigate each of these challenges and recognize that a “one-size-fits-all” approach to customer experience is no longer suitable. Instead, they should develop a set of principles which can be used to build a successful customer strategy.
PwC understands that a strong customer strategy is imperative to meet the constantly changing needs and preferences of today’s borrowers. With our deep banking and consumer lending knowledge, PwC can assist in designing and executing a customer experience strategy that is relevant for each target segment. We can also help conduct operational assessments and remediation, assist in process and technology integration, and identify opportunities to digitize certain originations and servicing tasks. We provide support and advice on critical decisions to shape a customer-centric strategy and help position you for success.
As advisors across the industry, we have developed benchmarking and perspectives on leading practices which we leverage when assisting our clients evaluate acquisitions, divestitures, and strategic alliances. Our services span the deal lifecycle from strategy development and target evaluation, through due diligence and execution, to post-acquisition integration.
The following examples demonstrate how PwC assists our clients: