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Insurance

New technologies, competitors and customer expectations are changing insurance.

Staying ahead means making the right moves, at the right moment. We've been there before. Our 14,000+ insurance-dedicated professionals worldwide, including over 5,000 in the U.S., have extensive experience providing thoughtful and practical insights to life, P&C, specialty insurers and reinsurers on practically every issue the industry faces.

We’ll work with you to tackle whatever comes your way, just as we have with 70% of Fortune 1000 insurers and hundreds of smaller and specialty carriers.

Insurance 2030 – What's your future?

Political and economic instability, technological disruption, demographic shifts, and climate change have created a world in which insurers have to cover an increasing array of intensifying risks. In turn, this is changing to the very fabric of the industry. Depending on how insurers adapt, we see several potential scenarios unfolding by 2030. PwC’s Insurance 2030 series explores these scenarios and proposes a profitable path forward for carriers in various industry subsectors.

Read the summary report

From customer worst to customer first

Customer-first strategy is crucial for business success. It differentiates carriers from competitors, boosts loyalty, and drives revenue.

‘No regrets' moves for personal lines P&C

Whether enhancing efficiencies or reinventing the business, there are several "no regrets" moves carriers can make to stay relevant in a very competitive market.

Commercial P&C considerations

Discover how simplifying products and adopting an account-level approach helps more than just customers.

Winning moves for group insurers

Market leaders are redesigning their business and operating models to put employers and their employees at the center of everything, offering appealing and integrated products, easy to use channels and a frictionless claims experience.

Releasing the handbrake on insurance

The clear path to competitiveness is putting the customer first, with the goal of reinventing the business of insurance. And to achieve this, radical reinvention of service needs to be a carrier priority.

Strategic role of insurance brokers

Ongoing reinvention of insurance distribution is rapidly changing brokers’ and independent agencies’ traditional ways of doing business but also is a catalyst for continuing relevance.

Direct distribution approach

Carriers who combine personal and digital customer experiences to their direct distribution approach increase sales, cut costs, retain customers, and improve risk assessment.
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Next in insurance 2024:
Hard realities highlight the need for insurers to reinvent themselves

The insurance industry is facing a variety of challenges, with risks becoming more severe and acute. To survive and thrive, insurers must undergo radical reinvention and put customers at the center of everything they do. Our latest "Next in insurance" looks at the trends driving industry transformation and highlights key strategies insurers can adopt to grow profitably.

Pivotal trends in 2024 fall into four main categories:

  • Reinventing the business
  • Using technology to execute strategy
  • Building trust with climate solutions
  • Trending deals impacts

Read more

Insurance solutions

Cloud i Actuarial and finance modernization i Risk modeling services i Captive insurance i Insurance business strategy i Insurance tax i Policy, claims and billing transformation i Risk and capital management i
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Peter Pollini

Peter Pollini

Financial Services Industry Leader, PwC US

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Jeannette Mitchell

Jeannette Mitchell

Insurance Assurance Leader, PwC US

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Jim Quick

Jim Quick

Insurance Leader, Consulting Solutions, PwC US

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Tim Peacock

Tim Peacock

Insurance Tax Sector Champion, PwC US

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