Insurance

Customer-first strategy is crucial for business success. It differentiates carriers from competitors, boosts loyalty, and drives revenue.

Whether enhancing efficiencies or reinventing the business, there are several "no regrets" moves carriers can make to stay relevant in a very competitive market.

Discover how simplifying products and adopting an account-level approach helps more than just customers.

Market leaders are redesigning their business and operating models to put employers and their employees at the center of everything, offering appealing and integrated products, easy to use channels and a frictionless claims experience.

The clear path to competitiveness is putting the customer first, with the goal of reinventing the business of insurance. And to achieve this, radical reinvention of service needs to be a carrier priority.

Ongoing reinvention of insurance distribution is rapidly changing brokers’ and independent agencies’ traditional ways of doing business but also is a catalyst for continuing relevance.

Carriers who combine personal and digital customer experiences to their direct distribution approach increase sales, cut costs, retain customers, and improve risk assessment.