Alternate Solutions Health Network automates registration process for faster home care

What was the challenge?

“Our legacy process created longer wait times to register patients for home care. This slowed down the care delivery timeline and created various challenges for our administrative team. In response, we set out to improve the patient experience by automating the registration process. Our goal was to minimize delays, restructure processes to make decisions as early in the referral process as possible, improve the quality of the data, reduce errors and free up our team's capacity.”

Describe the solution delivered by the PwC community of solvers.

“ASHN’s deep knowledge of cloud architecture and PwC’s experience in Workato helped us analyze our business use cases and develop a solution using AWS and Workato APIs and functions. Together, we created a modern web and mobile registration portal using advanced cloud services, then established seamless data flows among our various systems. Workato’s prebuilt, ready-to-use technology connectors helped us unify information across the business, including automated eligibility verification systems and clinical history processing, without disrupting day-to-day operations. The integrations are scalable, reusable and adaptable for future enhancements. PwC also helped us improve real-time and batch solutions, automating audit report generation for improved governance and management."

How does the solution blend the strengths of technology and people?

“We successfully automated our patient registration process while building a trusted cloud-based architecture. The solution expedites care delivery and helps our team focus on providing the right experience for our patients. Our organization’s commitment to innovation and patient-centered care has positioned us for continued growth and success.”

Where or how did innovation and unexpected ways of thinking come into play? 

“By looking at our operations from the patient perspective, we identified pain points and bottlenecks in our former registration process. Across ASHN, we built a strategy to modernize home care and designed an enterprise-wide architecture to support digital transformation. PwC’s tech specialists then helped implement the solution using cutting- edge technologies like AWS and Workato. Our work with PwC helped unlock more flexibility for our business, reduced our time to market and enabled us to adapt more easily in the future.”