Hinge Health: Building trust through advanced HR technology

What was the challenge?

“As our company experienced rapid growth, we found ourselves facing the challenge of multiple HR systems that couldn't communicate with each other. Employees worked with different processes and fragmented data, causing complexity and data integrity challenges. We didn’t have a completely functional HR suite, so we patched parts of our operations with integrations as an afterthought. Our goal was to become more efficient, gain faster insights, and strengthen compliance. The solution was a new, consolidated global platform, which had to be implemented simultaneously with our ongoing expansion.”

Describe the solution delivered by the PwC community of solvers.

“PwC's team of Workday specialists collaborated with us to successfully implement Workday HCM, which included core compensation, absence, time tracking and US payroll functionality, within a nine-month timeframe. The new system significantly improved efficiency, with time savings gains on average of around 50% for critical tasks like onboarding, payroll processing and I-9 verification. With real-time HR insights and a standardized system optimized for a global workforce, Hinge Health is now well-prepared for a potential IPO, with enhanced compliance capabilities.”

How does the solution blend the strengths of technology and people?

“Like PwC, we believe that technology is most effective when it empowers people to do their best work. This is exactly what our new Workday platform delivers. With access to the same up-to-date information and user-friendly analytics, business leaders can make better, faster decisions. Workday facilitates more self-service interactions between employees and HR, saving valuable time for everyone involved.”

Where or how did innovation and unexpected ways of thinking come into play?

“We’re growing fast, with more growth opportunities ahead, and PwC understood our need to stay lean. Together, our combined team had the foresight to design a solution that accommodates and fully integrates with third-party providers, payroll and benefits vendor systems — setting the foundation for us to scale over time. Workday helps our employees thrive, which enables us to help people experiencing pain. Our collective team kept trust at the center of this work, positioning us to grow.”