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CLIENT
INDUSTRY
Healthcare
FEATURING
Oracle
1
unified global Oracle Cloud ERP platform with standardized finance, supply chain, order management, manufacturing and sales processes
15
minutes required to process receivable invoices in Oracle, down 95% from the previous timeline
20%
reduction in accounting entries, enabling faster, more efficient financial reporting
A unified Oracle Cloud ERP solution solidifies trust by enabling an elevated patient experience
Interview with
Gary Douville
SVP Business Transformation
Teladoc Health, Inc.
What was the challenge?
“Between rapid organic growth and two major acquisitions, Teladoc Health was growing fast, but our legacy technology couldn’t sustain further expansion. We operated via three ERP platforms and dozens of disparate, often manual processes. Our front- and back-office operations were disconnected, and we wanted more visibility into cross-functional operations. We needed a solution that could help standardize our business processes worldwide and continue to deliver the holistic healthcare experiences that patients expect.”
Describe the solution delivered by the PwC community of solvers.
“From the start, we knew this was more than a tech upgrade — it was a total cultural shift. We needed a strategic advisor who understood our vision for a One Teladoc Health strategy and could help us achieve it. We chose PwC for its experience in the healthcare and technology space along with an understanding of industry leading practices in enterprise technology enablement using cloud and digital capabilities. Through its technology alliances, PwC helped us consolidate our multi-ERP environment into one integrated global platform in Oracle, helping streamline operations across finance, order management, supply chain, manufacturing and sales for greater transparency and efficiency across the entire business.”
How does the solution blend the strengths of technology and people?
“The beauty of the Oracle Cloud ERP platform is that it provides an integrated data model across our various process areas and gives our team tools to help do their jobs better, faster and easier. It brings tedious legacy manual processes online and incorporates time-saving AI tools like Intelligent Document Recognition to increase efficiency and accuracy. Accounting processes that used to take several hours now take just minutes. Enhanced analytical and operational reporting capabilities give us deeper insights from data, so we can make better strategic decisions. Consolidation of capabilities, including a reduced application footprint, has helped to improve maintenance, licensing and support costs for the organization. Greater transparency between the front and back offices gives us a clearer picture of our customers and their needs. In short, the new platform helps us harness and understand our data to deliver patients the elevated experiences they want.”
Where or how did innovation and unexpected ways of thinking come into play?
“By consolidating our previous systems into a single Oracle Cloud ERP platform and integrating that with a global CRM, we were able to transform our entire enterprise strategy and operating model. The connected system environment helps us better meet our customers where they are and then helps us cross-sell more products and services. This unlocked our ability to scale our annual revenue and sustain future growth. None of that would have been possible without an enterprise-wide commitment to change. PwC was a big help in that regard as well. The firm not only helped us implement the technology to bring our vision to life, but it also supported us in socializing the changes with each new rollout through clear guidance and constant communication.”
“With the help of PwC, our team successfully completed a global ERP transformation and seamlessly adapted to new ways of working. This allowed us to stay focused on driving revenue and growth throughout the process without disrupting daily operations.”
INTEGRIS HEALTH'S TRANSITION TO A CLOUD ERP
Discover how PwC helped INTEGRIS Health transition to a cloud ERP, enhancing back-office efficiency and boosting employee confidence in new technology.
EXPLORE PwC’s CASE STUDY LIBRARY
See how we're helping clients build trust and become outcomes obsessed in our case study library.
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