Enter the future of work with AI

A new era of “agentic” work has begun

A seismic shift is taking place. Artificial intelligence (AI) is transforming what work means, what businesses can do and how they must organize to do it. You and your peers will soon have a limitless, made-to-order supply of digital labor. If you reimagine the future of work, your workforce and your workers to leverage these AI agents, you could build a competitive edge so great, your peers will never catch up. If you merely layer AI onto existing processes, you will be left behind.

At PwC, we guide C-suite leaders through this transformation. With ready-to-use frameworks and an AI agent operating system that connects and scales agents into business-ready workflows, we provide the tools to harness AI as a strategic driver of competitive advantage and long-term growth.

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Business faces a stark choice

Organizations today will either reinvent themselves with AI or risk obsolescence. Experimenting with AI to achieve incremental gains on isolated tasks won’t be good enough—not when competitors use AI to revolutionize entire value chains.

We understand the challenges: Entrenched behaviors, operational silos and workforce skepticism can all be barriers. It’s not easy to fundamentally rethink processes, roles, and organizational dynamics. And agents built on different software platforms will not automatically work together, potentially making it hard to reinvent not just isolated tasks, but complex workflows and business processes. But AI-native competitors are embracing bold, unconstrained strategies. They’re building augmented intelligence: a combination of human creativity and AI functionality that achieves outcomes neither could accomplish alone. They’re delivering hyper-efficient workflows, real-time customer insights and more. To remain competitive, it’s critical to boldly reimagine your business and rethink the nature of work, workforce, and workers—starting today.

More than half (56%) of CEOs from PwC’s 28th Annual Global CEO Survey tell us that GenAI has resulted in efficiencies in how employees use their time, while around one-third report increased revenue (32%) and profitability (34%).

PwC’s 28th Annual Global CEO Survey

Leave your old organization behind. The future of work is human-led and agent-powered. With PwC’s agent OS, every team and function can pick the most fit-for-purpose AI agents and tools, and you can oversee and orchestrate them all across multiple platforms and environments. These new, AI-powered processes can enable every person in every part of your company to create more value—if you start to rethink workflows and value chains to deliver faster results and greater innovation with AI inside.

Put all-new skills in all-new places. People matter to a greater extent in the age of AI, but they should refocus on doing what only people can — guiding and overseeing AI, innovating with AI’s help and making swift, AI-supported decisions. That likely requires new roles, responsibilities and recruiting strategies as well as clear divisions of responsibilities between employees and AI.

Enable your people to become leaders. Workers throughout your organization could soon lead teams of AI agents. In roles like that of an agent workflow architect, they’ll likely need more than new skills. They’ll want to embrace AI and innovate with it — rather than fearing it could displace them. That can require a cultural shift and a sense of psychological safety, with leadership providing incentives and making people’s continued importance clear.

AI agents can reimagine the future of work, your workforce and workers

Discover how AI agents redefine workforce strategy, business models, and competitive advantage. Are you ready?

How PwC can help

PwC offers a holistic suite of services to support C-suite leaders in navigating the future of work with AI. Our approach integrates technology, strategy, and human insight to empower organizations to thrive in an AI-driven world. Here’s how we can help:

Strategic visioning

Conduct an in-depth analysis to develop an AI-first strategy tailored to your unique business needs, enabling alignment with overarching goals.

Contact us

Anthony Abbatiello

Workforce Transformation Leader, Principal, PwC US

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Dan Priest

Chief AI Officer, PwC US

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