Put customer experience at the center of retail

Boost customer engagement and loyalty with the power of Microsoft Dynamics 365 and PwC

Create an engaging retail experience, wherever and however your customers shop

Is your product or brand getting in front of the right audience? With the surge of online shopping, providing exceptional customer experiences is more critical than ever. Customers expect you to engage with them seamlessly through e-commerce, curbside pick-up or in-store shopping.

PwC’s deep retail expertise and Microsoft Dynamics 365’s data-driven platform help equip your organization to deliver on the customer’s expectations for a personalized experience. Prepare to meet changing customer demands and thrive in the future of retail.

Where does your retail digital transformation begin?

Become a data-driven retailer with Dynamics 365 and PwC

Overcome supply chain challenges and gain insights into inventory levels and shipment status. Manage daily operations using real-time data to optimize business processes with a modern, integrated Enterprise Resource Planning (ERP) system. Integrate finance, operations, inventory management and fulfillment operations to help increase productivity, accelerate delivery and grow profitability.

Be resilient. Transform your retail operations.

Move beyond inefficient systems and data silos to achieve seamless retail operations. The most important factors for today's digital consumers are faster delivery and complete visibility of their orders.* With a modern retail platform, your organization can use insights to help make decisions that improve the quality of customers’ interactions and overall experience.
*Source: PwC Global Consumer Insights Survey, June 2021

Enhance the shopping experience using intelligent solutions and insights

Modernize your retail systems today to get ahead of tomorrow

Deliver a connected omnichannel experience

Are you able to deliver a seamless brick-and-click store experience to your customers while protecting against fraud? Delight shoppers with a consistent, frictionless and safe brand experience across web, mobile, in-store and call center channels. Protect your revenue and customers with Dynamics 365 fraud protection.

“PwC brought a holistic solution to help scale our operations and grow profitability through business process automation and integration. Using Microsoft’s Business Applications, we’re transforming our finance and supply chain operations to be more intelligent, flexible and streamlined.”

Vanesa Patino, Chief Operating Officer, Valley Forge Fabrics
Microsoft Partner winner, 2023 Partner of the Year

Microsoft recognizes PwC as a 2023 Partner of the Year

PwC is reimagining the possible, creating solutions on Microsoft tech, that help untangle complex world problems. Together, PwC and Microsoft are empowering the world to achieve more in industry and beyond. Learn more.

Have confidence in who you’re working with

What PwC brings to your digital transformation

  • PwC has attained 18 of 18 Microsoft Gold Certifications
    Across Azure, Cybersecurity, Business Applications, and Modern Workplace
  • PwC named a Magic Quadrant™ Leader for Data and Analytics Service Providers
    By Gartner® 2021, Source: Gartner
  • PwC positioned as a Major Player in IDC MarketScape for Worldwide Microsoft Implementation Services 2021
    *Every PwC Dynamics project to date has successfully gone live.
  • PwC positioned a Leader in Worldwide Cloud Professional Services
    By IDC MarketScape 2020, Source: Doc #US45439120, April 2020

*Every PwC Dynamics project to date has successfully gone live

Combined with the power of Microsoft technology for retail

  • Microsoft named a Leader in The Forrester Wave™: Sales Force Automation Solutions, Q2 2021
  • Microsoft named a Leader in the 2021 Gartner® Magic Quadrant™ for Data Integration Tools
  • Microsoft Security is a Leader in five Gartner® Magic Quadrant™ reports
  • Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
  • Microsoft recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms for Microsoft Power Apps

Contact us

Sachin Khurana

Principal, US Microsoft Alliance, PwC US

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