IT Transformation

We help drive transformation by boosting IT productivity and delivering sustainable business outcomes through deep industry experience, leading software collaborations, and AI-powered solutions—accelerating measurable value for lasting impact.

IT transformations should do more than keep the lights on —they should drive outcome-based innovation and overarching business success. Structured around four core sub-capabilities—Architecture & Automation, Systems Modernization & Technical Delivery, Hybrid Cloud & Technology Resilience, and Service Management & Operations—our team supports organizations to modernize IT and technology functions providing end-to-end solutioning. This includes assessing and drafting business requirements, aligning processes, tools, and technology with strategic goals, and enabling seamless integration of intelligent automation, low-code/no-code platforms, and AI-driven analytics across IT functions.

From strategy and planning to execution and ongoing optimization, we bring extensive expertise and a proven track record in delivering successful IT transformation solutions across multiple industry sectors, including:

65% of Top Performers say they’ve holistically adopted AI in IT, including in app development and app management
  • Asset & Wealth Management
  • Consumer Markets
  • Health Services (Payors & Providers)
  • Insurance
  • Private Equity
  • Banking & Capital Markets
  • Energy, Utilities, & Resources
  • Industrial Products
  • Pharma & Life Sciences
  • Technology, Media, & Telecommunications

Future-proof your IT planning, architecture, development, operations and core business systems with confidence

A roadmap to accelerate transformation

Exponentially evolving IT complexity requires an updated strategic approach. PwC helps you leverage AI to innovate within your IT function and technology ecosystem, to streamline operations, improve costs, enhance security, and integrate systems and critical data seamlessly. Our structured approach along with our leading intellectual property and digital assets help drive competitive and sustainable value, help reduce risk and enhance overall operational and technology resilience and enable ongoing operational efficiency—making sure every step aligns with your business goals.

View roadmap

Our practice by the numbers

Transforming IT operations into a strategic advantage

Unlock efficiency, resilience, and innovation

Through our global network of experts, we leverage innovative technology to turn your vision into value.

Architecture & Automation

We help clients adopt and transform enterprise technology architecture, enhance supporting functions, and optimize processes using third-party automation tools: e.g. BPM, ECM, Low/No Code

  • Enterprise Architecture
    • EA Function
    • Information Architecture
    • Component Architecture
  • Automation
    • Process Optimization
    • Business Process Management / Low Code Tool Implementation and Configuration
    • Enterprise Content Management
    • Process automation (APIs, RPOA) implementation
    • AI/ML models development and Integration

Hybrid Cloud & Tech Resilience

We empower clients in hybrid cloud transformations by developing innovative, resilient, and sustainable technologies. Our solutions help clients enhance applications and services across the public cloud, core infrastructure (DCs and colos), and the edge with a focus on performance, scalability, high availably and resilience, security, and streamlined operations.

  • Architecture design and migration strategies (High Level Design, Low Design) for hybrid- and multi-cloud solutions across public cloud, on-premises, and the edge
  • Engineering Build and Configuration
  • Technical and Operational Resilience and Disaster Recovery
  • Orchestration and Resilient Infrastructure
  • Cloud Ops and Resilience Control Framework

Systems Modernization & Technical Delivery

We help clients enhance their technology to support the future needs of their evolving business model. We bring proven enterprise and solution-level architecture expertise, drive decision-making, establish a pragmatic path forward focusing on sustainable outcomes, and determine the cost to achieve.

Once the path forward is approved, we set up the program for success. We structure, mobilize and execute our client's most complex technology modernization programs. We establish governance and ways of working, establish scope, mobilize resources, develop high confidence integrated plans, and provide execution services through hyper-care. This includes modern approaches to agile at scale and quality assurance.

  • Architecting Strategic Solutions
    • Greenfield Solution Strategy & Architecture
    • Core Legacy / Mainframe Modernization
    • Cloud Center of Excellence process design and management (people, process and tooling)
    • Integrating Industry Solutions
  • Accelerating IT Excellence
    • Continuous Delivery Planning & Governance
      • Lean Portfolio Management
      • Product Management
      • Agile
      • DevSecOps
    • Quality Assurance
    • Architectural Governance
  • Delivering with Confidence
    • Mobilization and Execution
    • Program Delivery & Value Realization
    • Readiness Planning and Command Center

Service Management & Operations

We help clients enhance business processes to boost productivity, overcome technology constraints without disruption, and reduce maintenance costs.

  • AiOps, Cloud FinOps & IT Asset Management
  • Intelligent Operations and Observability
  • Core Service Management & Operations Transformation & Technology Implementation

Our Technology Services

Powering innovation through our technology
Collaborating with you, we can help position businesses at the forefront of the digital landscape.

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Contact us

Christian Iantoni

IT Transformation Practice Leader, PwC US

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Joe Kennedy

Architecture & Automation Capability Leader, PwC US

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Bob Black

Hybrid Cloud & Technology Resilience Capability Leader, PwC US

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Tim Mattix

Systems Modernization Capability Leader, PwC US

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Nicholas Jager

Service Management & Operations Capability Leader, PwC US

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Paul Throldahl

IT Transformation Alliances Capability Leader, PwC US

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