Payer Advocacy Center

A tech-enabled digital backbone, leveraging pre-configured CRM capabilities and workflows to help accelerate the implementation of advocacy solutions, increasing the efficiency and effectiveness of your enterprise.

Discover the insights needed to accelerate your engagement strategy

Customize dashboards to help users manage workloads

Visualize your operations in the Advocate Home view of outstanding and completed cases, current metrics (i.e., NPS scores, FCR rates), upcoming tasks and announcements.

Uncover member insights to increase retention and member growth

Remain competitive among peers with insights into patient information: with a Member 360 Dashboard and Engagement Opportunity algorithms you can visualize health status and member satisfaction.

Close gaps in care and redirect patients, reduce admin expense and cost treatments

Create and manage care plans using industry-leading, evidence-based guidelines, quickly reference and add barriers or social determinants of health and collaborate with other clinicians.

Connect with us

Let’s talk about how Payer Advocacy Center can help you.

Keith Fengler

Principal, Customer Service and Channels Lead, PwC US

John Argenziano

Salesforce Principal, PwC US

Please provide some information so we can answer any questions you have.

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PwC and Salesforce

Unite your marketing, sales, commerce, service and IT teams on one platform. PwC and Salesforce can grow and protect your most valued asset: your customer.

Patient Digital Care Solution

PwC Patient Digital Care, powered by Salesforce, is an intuitive, easy-to-use portal that enables providers to extend care beyond the office visit to easily deliver personalized information, services, and support to patients throughout the treatment cycle.

SMART

SMART automates your inpatient and outpatient coding quality evaluation process, enabling more efficient, effective and strategic reviews.

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