Global sales performance management solution
Challenges:
- General lack of central governance across geographies and business units, due to internal investments and acquisitions that were not integrated well
- Proliferation of disconnected offline tools, due to insufficient planning capabilities and process standardization
- Consistently late delivery of sales letters, due to lengthy sales planning processes and inefficiencies
Transformation:
Across segmentation, territory planning, sales force sizing, comp plan creation, account assignment and quota deployment, PwC led design and deployment of a holistic solution that entailed the following:
- Global standard process, across all geographies and business units
- Simplified compensation metrics structure, reducing metric library by 50% and setting the foundation for efficient automation
- User enabled and empowered territory planning, enabling balanced territory planning process, using account and market attributes
- Streamlined go-to-market and compensation driver framework, driving efficiency, while maintaining focus on strategic initiatives
- Linkage to finance, incentive compensation management system, and other critical systems further easing the upstream and downstream dependency bottlenecks
Outcome:
- A single central platform for all business units in target geographies, driving speed, transparency and end to end automation and reducing the annual sales planning cycle time by one full month
- Improved precision and accuracy through mitigated risk of human mistakes from enabling error trapping logic, improved data integrity by higher quality data feeds, and enhanced tactical coverage modeling using custom rule-based profiles
- Enhanced user experience by bringing peripheral users into tool that otherwise would be disconnected through manual processes and improved system performance by core platform reconstruction
- Precision in territory modeling and quota deployment against finance targets