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Technology is revolutionizing the world of banking, insurance and capital markets. To capitalize on this potential, financial services institutions should implement digital solutions in a way that can support successful business outcomes. Amid heightened customer expectations, a fast-changing regulatory environment and an increasing focus on automation, modern institutions require both the agility to adapt and a strong command of financial technologies.
PwC can help financial services institutions leverage Microsoft technology to attract and retain customers and become more agile, cost-effective and risk-resilient. Our end-to-end solutions combine deep industry-leading knowledge in business transformation and financial services with the latest tools from Microsoft, empowering organizations to harness the power of tech to create change.
Navigate industry changes
Financial services institutions are facing an array of challenges. As digital transformation accelerates, organizations are searching for ways to effectively support new technology capabilities that can help them reduce costs, improve services and increase market share.
At the same time, organizations should confirm they are aligning digital-innovation practices with larger business strategies and using technology to remain resilient amid economic instability. Moving from traditional data centers to cloud-based technology requires changes to long-standing processes and a proven framework for successful, organization-wide rollout. Financial services institutions also need the right technology and guidance to manage growing cyber risks, stay current with regulations, safeguard systems and transactions, and protect customer data.
In addition, today’s financial services customers are looking for convenient online banking and other digital services that are personalized to their unique needs and seamlessly integrated into their daily lives. To help deliver on these expectations, the financial services workforce should unlock ways to use automation and artificial intelligence for greater productivity. Industry-leading financial organizations are actively pivoting to help improve experiences and stay competitive — and they’re turning to PwC and Microsoft to help them meet their goals.
Drive value creation in financial services
At PwC, we leverage our understanding of financial services and industry-leading knowledge in business transformation to help deliver end-to-end solutions enabled by Microsoft technology. We can bring a strategic lens to your business needs, activating our transformation teams and engineers to support your organization through every step of Microsoft implementation, whether you’re setting up new payment methods for customers or modernizing the operations of a bank branch.
We work closely with a wide range of sectors — retail and commercial banking; life insurance, annuities, and property and casualty insurance; and private equity and asset management — and we bring this industry-leading to each facet of financial services. Drawing on diverse capabilities and a nuanced understanding of financial services, we’re committed to helping organizations use Microsoft technology in a broader business context to support transformative outcomes.
PwC’s trusted knowledge in risk management can give financial services organizations the insights they need to strengthen cybersecurity and provide the protection that customers and institutions need. We can help you leverage Microsoft’s innovative technology to design better security, including the use of artificial intelligence to help prevent fraudulent transactions. Our deep knowledge of changes in the regulatory landscape supports ongoing compliance and the protection that customers have come to expect.
Discover solutions with Microsoft technology
The financial services industry is creating a bold new future with Microsoft by using a wide range of intuitive and intelligent tools to transform banking, insurance and capital markets. Microsoft cloud-based technology enables modernization across business functions:
Enhance capabilities with AI
Generative AI technologies can transform the way financial institutions do business, simplifying complexity and dramatically improving the customer experience. Financial services organizations have long relied on complex legacy systems, which have become costly and difficult to maintain. With Microsoft’s generative AI, financial institutions can finally bridge the gap between new and old systems, and PwC can help you automate data migration, accelerate code development and create documentation to modernize your business.
We can also show you how to take your client service to the next level with generative AI. Explore personalized offerings, such as insurance plans based on individual risk profiles and alerts about coverage changes or premium changes, to help drive greater client engagement and retention.
From data collection and analysis to risk management and fraud detection, PwC and Microsoft solutions bring a human-led, tech-powered approach to your work with generative AI.
Microsoft’s AI technology supports the advanced workflows, personalized customer engagements and data-driven value creation opportunities that drive financial services — and PwC is enabling the strategy and agility to support ongoing innovation.
An innovative future for financial services
- Case study: Reinventing operations, client interactions
- Case study: Supporting scalable growth
Case study: Reinventing operations, client interactions
Financial services firm Northern Trust needed to unify its systems and processes for greater workplace efficiency and more detailed customer relationship management. PwC helped Northern Trust streamline operations and use Microsoft Dynamics 365 to drive growth through automation.
Case study: Supporting scalable growth
Triton International, a global container-leasing company, sought a way to support its growing business with scalable financial operations. We used our finance ready capabilities enabled by Microsoft Azure and Microsoft Dynamics 365 to establish a cloud-based foundation for better accounting, processing and strategic financial decision-making.
Learn how we helped modernize finance for Triton International
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