From customer experience to total experience: the next evolution in commerce
Discover the future of engagement. With the power of GenAI, a total experience (TX) strategy can transform every touchpoint to be tailored and impactful.
Businesses are reimagining their digital commerce strategy
Business to business (B2B) and business to consumer (B2C) commerce is experiencing explosive growth and is on track to be $1.5T by 2021. Many organizations are actively looking to accelerate their digital commerce capabilities and are in various stages of planning their digital transformation journey.
PwC’s Agile Commerce powered by SAP Commerce Cloud is a highly effective solution that can significantly transform your front office. We provide a global accelerator to deliver customer engagement through the digital channel by focusing on digital marketing, ecommerce, and self-service capabilities for complex product and service offerings in an agile timeline.
Shifting the digital experience paradigm
As organizations are learning to navigate disruption, they are also learning to shift their business models from transaction driven to behavior driven.
Engaging your customers through agile commerce
You have an immediate need, we have the solution to help you get there.
Strategy
Assess or define customer experience, operational, and technical capabilities needed to deliver engaging interactions that drive awareness, sales, and loyalty.
Solution design
Define marketing and commerce solution architecture, develop implementation roadmap, select vendors, and identify operational change and readiness based on client and industry specific capabilities.
Implementation services
Deliver technology and business transformation by configuration or implementation of technology, systems integration, mobile development, process redesign, UX design, and change management.
Optimize and enhance
Monitor business performance against strategic vision and goals to optimize ecommerce and marketing business. Perform systems administration, issue management and resolution, customer experience testing, and site enhancements.
Featured insights
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Accelerate Digital Commerce Capabilities
Customers buying patterns have changed; perhaps forever. Now, businesses should rethink their traditional commerce model.
Agile Commerce
PwC’s Agile Commerce powered by SAP Commerce Cloud helps you engage with customers and accelerate deployment of an integrated digital commerce solution in an agile timeline.
Accelerating Customer Experience (CX) with SAP Commerce & Conversational AI
Operate an intelligent and integrated customer experience with SAP Commerce & Conversational AI
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