Berkeley Warburton

Partner, Front-Office Transformation, Salesforce Design, Innovation and Adoption Leader, PwC Canada

Berkeley joins PwC's Financial Services Front Office Transformation practice with 23 years of experience in the field of CRM. She enjoys working with clients to define a Customer Experience strategy/vision and then architecting the solution and bringing it to fruition. It is an ongoing challenge to advise our clients on their customer's more discerning needs across channels and leveraging the latest technologies to do so.

Contact details

Tel: +1 416-995-2221

Experience

Large Canadian Bank, Retail Banking CRM Strategy and Roadmap Lead
Large North American Bank, Social Responsibility Initiative for Micro-entrepreneurs Project Lead
Large Canadian Bank, Engagement Executive for Retail Banking NSF alert experience

Specialty

Customer Experience
Sales and Service Transformation
CRM Business Architecture
Client Account Management

Education

Bachelors of Science, Chemical Engineering – Queen’s University

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