PwC US launches front office transformation success stories

SAN FRANCISCO, 19 November 2019 – Today at Dreamforce 2019, Salesforce’s annual software conference, PwC launched three new products all developed on Salesforce technology: The Connected Digital Front Office, Insurance Distribution Management Solution and GuestLive.

Consumer Goods clients are reimagining how they execute in the front office, and the need for speed, efficiency and insight has never been greater. As a design and pilot partner for Salesforce’s Consumer Goods Cloud, PwC developed the Connected Digital Front Office solution, built on Consumer Goods Cloud, which leverages analytics to enable increased productivity and drive profitable growth for companies across B2B and B2C in a single platform.

PwC's Insurance Distribution Management solution, powered by Salesforce Financial Services Cloud, empowers carriers with enhanced capabilities to engage clients, agents and brokers, manage relationships, track performance, enable self-service and deliver full visibility to their book of business. Insurance capabilities in Financial Services Cloud have reset the bar on how carriers can expect to serve up new capabilities to engage their customers and distribution network in this next era of market transformation.

PwC’s GuestLive solution is designed to transform the travel industry’s guest and employee experience. It provides frontline employees with actionable insights at key moments of each guest’s journey, including before, during, and after travel, to deliver better experiences, generate more value, increase efficiency, and build loyalty.

“These three new products are only a handful of exciting new products that we are able to offer thanks to the Salesforce platform,” said Reggie Walker, partner, and Chief Commercial Officer, PwC US. “PwC is excited to highlight these products and other front office transformation customer success throughout Dreamforce 2019.”

PwC is an Innovator sponsor at Dreamforce 2019 and is exhibiting at booth 1030 in the Dreamforce Customer Success Expo, in a session entitled, “Unlocking Front Office Transformation Value: Are You Fit for Growth?”

The session will help attendees learn how to enable a successful Front Office Transformation and hear from thought leaders who've done it before on how to align your strategy, ensure your culture is ready for the change, best practices for new agile ways of working, human centered design, and getting the most of your technology investments.

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