The right Workforce Strategy is vital as today’s organisations strive to deliver on purpose and ESG at the same time as transforming to harness technology to optimise costs and maximise productivity. And all that is made more challenging by the increasing complexity of geopolitics and global trade, evolving risk and regulation and the ongoing race to find and keep the right talent with the right skills. These forces are reshaping the workplace and introducing new challenges that impact clients’ whole organisation.
Organisations clients need to rethink how work gets done (the mix of humans and machines), who does it and where. Digital skills are only part of the story. The transferable skills that organisations need - creativity, problem solving, digital acumen, and leadership - are those that help their people think, act and thrive in a more unpredictable and rapidly digitising world. Organisations are rethinking their upskilling and reskilling efforts for both the short and long term and applying lessons learnt during COVID-19.
The pandemic’s mass ‘experiment’ in remote working has been a catalyst for change. There are significant real estate cost savings available - alongside workforce cost reductions - and employee engagement, retention and productivity challenges. Getting diversity & inclusion, wellbeing, upskilling and location strategy right can combine to improve employee experience, performance and retention.
Laolu Akindele
Technology, Media and Telecommunications Leader, PwC Kenya
Tel: +254 (20) 285 5000