Operating Model

Most successful organizations have not only formulated a well-thought-out strategy, but also built capabilities to deliver value through robust operational systems, processes, assets and people aligned to the strategy. Our operating model services help organizations to  build lean, agile and cost-efficient operations across the value chain. Digital enablers such as smart plants and connected supply chains are integral to our work.

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Business people working in high-end modern office

World-class organizations have been successful by adopting one or more of the following:

  • Aligning operation and supply chain to business strategy.

  • Driving efficiency and effectiveness in every part of the value chain.

  • Institutionalizing contemporary management philosophies to achieve breakthrough improvements and create a culture of continuous improvement.

How can we help you?

  • Operating model design and implementation

  • Strategy for global business services for operations (non-finance functions)

  • Manufacturing strategy formulation and implementation

  • Operations excellence (includes asset optimisation, quality management, lean process design/ process re-engineering)

  • Managed services in operations (running plant operations, procurement, supply chain function, etc.)


Benefits across key business drivers:

  • Operational efficiency improvement

  • Quality improvement

  • Operating cost reduction

  • Process automation

  • Reduction in maintenance and indirect costs

  • Operations visibility and control

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Agnes Talai

Agnes Talai

Manager | Strategy and Operations, East Africa Region, PwC Kenya

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