IT Associate

Key Responsibilities:

• Provide first-line support and troubleshooting for IT-related issues, both hardware and software, ensuring prompt resolution.

• Utilise technical expertise to support and maintain Windows 11, PowerShell, Microsoft 365 Apps, ServiceNow, Workday, Google Workspace, Alteryx, and Power BI applications.

• Manage and resolve desktop support issues including Lenovo Thinkpads, printers, and other peripherals.

• Manage and coordinate PC rollouts, replacements, provisioning & recovery of assets

• Experience with vulnerability management

• Collaborate with the IT team to implement and optimize network infrastructure, including WiFi and Meraki WAPs.

• Document all support activities, solutions, and configurations for future reference.

• Continuously update knowledge and skills to stay abreast of new technologies and best practices in IT support.

Preferred qualifications:

• Certifications in relevant technologies such as Microsoft, Google or networking certifications.

• Prior experience working in a professional services environment.

• Familiarity with ITIL practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience in IT support roles, with expertise in Windows 11, PowerShell, Microsoft 365 Apps, ServiceNow, Workday, Google Workspace, Alteryx, and Power BI.

• Strong proficiency in desktop support with Lenovo Thinkpads, printers, and other peripherals.

• Knowledge of voice and network skills including WiFi, Meraki WAPs, etc.

• Excellent problem-solving skills with a keen attention to detail.

• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

• Demonstrated ability to work independently and collaboratively in a fast-paced environment.

• Professional mindset with a strong work ethic and commitment to delivering high-quality service.

What you get in return?

PwC is Papua New Guinea's leading professional services firm. We offer in return a competitive salary package, commensurate with experience, and an environment that encourages you to do meaningful work and make an impact.