Digital trust

Overview

Cultivating Digital Trust: The Foundation of Tomorrow's Success

Digital trust, the bedrock of modern interactions, encompasses users' unwavering faith in an organization's digital landscape—spanning processes, systems, products, and services. This holistic concept weaves together the threads of security, privacy, reliability, compliance, user experience, ethics, and integrity.

Yet, a trust divide has widened. Factors like data breaches, opaqueness, intrusive data gathering, ethical qualms, and regulatory shortcomings have magnified the chasm between consumers and organizations embracing innovative digital technologies.

In our digital age, this trust gap becomes the battleground for an organization's ascent and market relevance. Thus, securing digital trust transforms from a mere necessity to the heart of an organization's strategy. It's a clarion call to satisfy a wide array of stakeholders, from consumers and suppliers to regulators and policymakers, all seeking the same reassurance.

At PwC, we offer specialized digital trust solutions, ensuring you reap the full growth benefits of digital advancement opportunities while navigating the pitfalls of regulatory challenges, data breaches, asset misappropriation, and many other potential business disruptions. Our expertise empowers you to cultivate unwavering trust among customers, partners, investors, and industry peers, fortifying your competitive edge and solidifying your industry standing.

Issues you may be facing

Navigating IT transformation: Tackling vulnerabilities and regulatory compliance in the ever-changing IT landscape.
Unlocking ERP potential: Dealing with inefficient and insecure Enterprise Resource Planning (ERP) systems.
Project success: Overcoming project failures, budget overruns, and aligning initiatives with business objectives.
Guarding against cyber threats: Protecting against the rising tide of cyber threats and data breaches.
Revolutionizing cybersecurity: Adapting to the evolving cyber threat landscape with sustainable and effective cybersecurity practices.
Optimizing digital transactions: Addressing revenue losses and profitability challenges.
Global compliance: Ensuring compliance with rigorous global standards, enhancing security posture, and fortifying Business Continuity Management (BCM).
Data protection compliance: Adhering to increasingly stringent data protection policies and regulations.
Earning stakeholder trust: Establishing trust with stakeholders.
Assurance in outsourcing: Providing stakeholder assurance on the efficiency of controls.
Competitive trust-building: Building and maintaining trust with customers and stakeholders.
Tech evolution and reliability: Keeping pace with rapidly evolving technology landscapes.

How we can help

Our range of services include:

ICT audits
Project assurance
Revenue assurance
ISO Audits (ISMS, BCM)
Promotion assurance
TP/Controls Assurance (ISAE, SSAE, SOC)
Emerging digital technology trust solutions

ICT audits

We perform comprehensive evaluations of an organization's information technology infrastructure, systems and processes to ensure they align with security standards, regulatory requirements and best practices.

We assist organizations identify and mitigate risks to their IT environments, ultimately contributing to the overall success and security of the business.

Project assurance

We assist organizations to ensure that projects meet their stated objectives without introducing undue risks, and that they align with organization strategy, governance, risk appetite, and compliance requirements. The assurance process involves a structured approach to evaluate the effectiveness of project management, controls, and practices.

In essence, we ensure projects are executed as per the organization’s objectives, defined standards, timelines, and budgets while managing associated risks effectively.

Revenue assurance

Revenue Assurance (RA) is a crucial process in many industries, especially in sectors like telecommunications, utilities, and finance. It focuses on ensuring that all revenues due to a company are correctly billed, collected, and reported, minimizing losses.

We evaluate systems, processes, and controls that underpin revenue assurance, identifying and rectifying revenue leakage points across the business process chain to counter revenue losses and ensure profitability.

ISO Audits (ISMS, BCM)

ISO (International Organization for Standardization) audits, particularly in the context of Information Security Management Systems (ISMS, typically ISO/IEC 27001) and Business Continuity Management (BCM, typically ISO 22301), are aimed at verifying an organization's adherence to international standards for best practices in these areas.

We assess compliance with these international standards and ensure that an organization has a robust and effective framework in place for managing information security risks (ISMS) and business continuity challenges (BCM).

Promotion assurance

Promotion Assurance, in the context of IT and digital environments, typically refers to ensuring that promotional activities, such as discount campaigns, special offers, and loyalty programs, are managed and executed accurately, fairly, and in accordance with stated terms and conditions.

We ensure that the underlying IT systems, processes, and controls related to promotional activities are robust, transparent, secure and in alignment with organizational and regulatory standards.

TP/Controls Assurance (ISAE, SSAE, SOC)

Third-Party (TP) or Controls Assurance focuses on providing stakeholders confidence in a service organization's internal controls, especially when these controls are crucial to clients or users of that service. Common frameworks include ISAE (International Standard on Assurance Engagements), SSAE (Statement on Standards for Attestation Engagements), and SOC (System and Organization Controls) reports. The ISAE 3402 and SSAE 18 (resulting in SOC 1/2/3 reports) are standards in this space.

We aim to provide a clear, reliable opinion on the service organization's control environment. This helps stakeholders, especially clients or users of the service, make informed decisions and ensures they can trust the service organization's controls.

Emerging digital technology trust solutions

Emerging Digital Technology Trust Solutions relate to the assurance activities focused on newer technologies like artificial intelligence, blockchain, IoT (Internet of Things), cloud computing and more. As these technologies become integral to businesses, there's an increasing need to ensure they are reliable, secure, and ethically used.

We assist organizations navigate the complexities of new technologies, ensuring they are implemented in a way that adds value to the organization, while also meeting regulatory standards.