Consumer finance

Gain the confidence that comes from an efficient, agile approach to the ever-changing lending environment.

How we help you accelerate

Disruption is the only norm in today’s consumer finance landscape. From new digital market entrants to evolving customer experience expectations, companies looking to maintain competitive advantage must move beyond responding to market shifts, into harnessing their power toward more efficient, innovative and agile operations.

PwC’s Consumer Finance group brings the insight of 2,000 global experts together with leading-edge technology to solve your most critical issues, so you can focus on defining the future, faster. Through our audit and advisory services, we cover the full spectrum of consumer lending asset classes – helping you turn changing trends and threats into the confidence that comes from an efficient, agile approach to the ever-changing lending environment.

Consumer finance solutions

Home lending

The near future for mortgage lending is both predictable and unpredictable. Forecasts suggest that volumes will remain flat as a result of the expected rise in rates, lack of refinance motivation and strength of underwriting. Production and servicing margins are being squeezed by economics as well as regulatory requirements. Companies are evaluating strategies to gain a competitive advantage in a highly commoditized market.

How are you managing the sustainability of your profit margins? Where do you plan to shrink or grow your channels, technology investment, geographical footprint and product set? Are you evaluating your two- and five-year strategic plans?

Our team is focused on helping you develop and execute strategic initiatives to compete in the market. Learn how our home lending services span strategy, risk, compliance, finance, operations and technology.

About the consumer finance group

Our group is composed of over 140 professionals across the country. We offer audit and advisory services covering the full spectrum of consumer lending asset classes, including mortgage, auto finance, student lending, credit card, and unsecured consumer, as well as small business lending. Our team also has specialists in each stage of the end-to-end loan lifecycle across asset classes, including originations, servicing, collections, and capital markets.

Focused on consumer lending, we’re at the forefront of the industry, working with clients to anticipate, understand and resolve emerging issues. We regularly publish thought leadership, speak at industry conferences and execute benchmarking studies to share our perspectives. Our goal is to help clients like you think differently about the issues being faced in the ever-changing lending environment.

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PwC on marketplace lending: How the customer experience is evolving with FinTech

Roberto Hernandez explains the story of how marketplace lending is a lot like the film industry in the way customer experience is changing. FinTech is making the process faster and more affordable, enabling third-parties to enter the arena.

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Peter Pollini

Financial Services Industry Leader, PwC US

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