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Attract to amaze: Evolving customer experience in an AI-driven world
Picture a future where customer interactions aren’t merely transactions but steps toward lasting, personal relationships. A world where a customer contacts your business with a concern, but instead of a canned, hollow response, they can instantly receive a tailored answer that not only helps solve the issue but delights them. Except this isn't the future. This is now — if you’re willing to be bold.
What our tech, marketing and customer leaders covered:
- Empathy and efficiency: How do you strike the right balance in an AI-driven world?
- Human and machine synergy: How should your team evolve as generative AI continues to advance?
- Measurable impact: How do you assess the tangible value of deep customer engagement?
By watching this webcast replay you can gain:
- Valuable insights: Get answers to burning questions shaping customer experience today.
- Actionable strategies: Learn practical approaches to enhancing customer engagement with tech (including GenAI).
Presenters:
- George Korizis, PwC Customer Transformation Leader
- Chris Duffey, Adobe Head of GenStudio
- Tia White, AWS General Manager
- Charles Jones, Pfizer Platform and Early Commercial Lead, mRNA Commercial Strategy and Innovation
Who should watch: CMO, CIO, CFO, CTO, CXO, CDO, Chief Commercial Officer, Chief Customer Officer, Chief Growth Officer, Chief Strategy Officer, VP of Digital, marketing positions director level and above.
CPE Credit: This does not qualify for CPE.
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Attract to amaze webcast highlights: Evolving customer
Highlights from PwC’s latest episode of Customer Connections.
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