Agentforce can play a significant role in shaping the future of work. By combining PwC’s strategic vision and consulting knowledge with the advanced capabilities of Salesforce’s intelligent agents, we are helping organizations reimagine their workforce, delivering innovative customer experiences and driving transformative growth with the next wave of AI.
Whether your organization is just beginning to explore AI solutions or is ready to scale Agentforce capabilities, PwC can meet you where you are and deploys solutions that can prevent redundant workflows, enhance the performance of your teams and help unlock sustainable growth through scalable innovation.
Agent capabilities with AI innovation
Agentforce is uniquely suited to harness the power of customer data currently available in CRM systems by providing solutions that tap into AI-generated insights to help supercharge sales, transform customer-employee experiences (including phygital services) and support sustainable growth across an organization’s revenue lifecycle.
The analytical prowess of Agentforce can revolutionize how businesses operate, enabling organizations to make strategic moves at a pace and magnitude previously unimaginable. Intelligent agents have the ability to reason, perform workflows, understand context, generate creative solutions and even learn from their mistakes.
Though AI agents can operate with remarkable autonomy, human ingenuity and judgment remain integral to responsible decision-making, strategic guidance and confirming alignment with human values. Agentforce can deliver automation and data-driven insights, but people should provide oversight and make strategic decisions.
What differentiates PwC from other systems integrators (SIs) is that we bring the collective power of our industry-leading knowledge, subject matter experience in cyber risk and regulation, Responsible AI frameworks, and the recognition that companies are at various phases of AI maturity and need practical, scalable and trusted guidance to meet their current needs and help plan for future innovations and market opportunities.
“As with every one of our implementations with Salesforce and PwC, there’s been real business value that we’ve been able to realize. With the AI implementation, we’ve seen average handle times decrease by over 30% — in some cases, upwards of 50%.”
PwC solutions to help you select, customize and deploy AI agents that work seamlessly with human talent through the Salesforce Agentforce platform.
PwC activates generative AI with human oversight, enhanced security measures, and trusted customer data to power the future of customer experience.
What does it mean to supercharge your sales? PwC and Salesforce can help you reimagine your sales functions and fuel desired growth utilizing data and AI.
Phygital service excellence provides a holistic approach to servicing a customer’s needs by delivering a consistent, data-driven, personalized experience.
