Entering the US market with a platform built on compassionate care
PwC helped a global insurance company redefine its business model to enter the US market and launch a Salesforce-based platform to support caregivers.
Switch on outcomes
People power possibility
Technology is only as powerful as the people who craft it – and the best things are built through true partnerships that build off one another and make a stronger whole. PwC's community of solvers goes deep with both our alliance partners and clients, curates the right ecosystems and is empathetic, collaborative and easy to work with. That means getting the best insights and solutions from everyone involved.
"We’re energised and inspired by our clients everyday to turn their big ideas into breakthrough outcomes. We unite our strategy with Salesforce technology to help companies reinvent and innovate in ways that drive their businesses forward and meet the future head-on.”
Solutions and capabilities
What do you get when you unite data, AI and CRM?
At PwC, this formula has the power to fundamentally transform human connections between companies and their customers. Leveraging Salesforce technology, PwC activates generative AI with human oversight, enhanced security measures and trusted customer data to power the future of customer experience. The possibilities are limitless, so how do companies harness the abundance of customer data that is often decentralized, unstructured and redundant?
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Human-centered AI powered by PwC and Salesforce
Solving problems at the right speed
How Salesforce helps fuel our obsession with client outcomes.
Case studies
PwC has worked with companies around the world on their Salesforce implementations. Here are a few examples of how we’ve helped.
How Thoon transformed its delivery service with Salesforce
Thoon makes bold and innovative moves to better support their delivery of services with Salesforce.
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Sustaining hope: A CRM solution for lasting change
PwC Australia partnered with You Matter, a Melbourne not-for-profit, to implement a Salesforce CRM solution, unifying donor data and replacing outdated tools. This improved donor engagement, revenue forecasting, and operational efficiency, enabling You Matter to provide more safe homes for women and children escaping...
Building a new bank from the ground up and revolutionising the customer service journey
Learn how PwC collaborated with Salesforce to build a digital bank for AEON Bank from scratch.
Becton, Dickinson: E-Commerce storefront transforms medical product sales and service
Learn how Becton Dickinson uses Salesforce technology to digitally enhance its customer experience and streamline healthcare services.
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PwC’s award winning work with Salesforce
We are regularly recognised by the analyst community as a leader in Salesforce implementations and have been consistently honoured by Salesforce with Global Strategic Partner Innovation Awards. Our participation in the award program dates back to 2013, and we have secured more awards than any other systems integrator.
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Related links
Redefining the future of work with Agentforce
PwC and Salesforce empower organizations with AI-driven agents, enhancing customer experiences, optimizing workflows, and driving scalable growth.
GenAI's role in crafting intelligent CRM
GenAI is transforming CRM by automating data entry, providing insights, and boosting adoption through continuous learning, driving efficiency and growth for front-office teams.
PwC and Salesforce: our transformation journey
Discover how we power our purpose with Salesforce technology to accelerate strategically and deliver outcomes at speed and at scale for our clients.
Reinventing the business of customer service with data and AI
Salesforce Data Cloud plus AI is the technology with the right tools to help companies improve the customer experience through unified data management.
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