Client: State Revenue Service
Completion time frame: 6 months
Background
The State Revenue Service (SRS) uses many integrated information systems, including State Information Systems, in performing its day-to-day functions. The objective is to foster the advancement of SRS information systems and infrastructure. This advancement aligns with goals from the planning documents of the European Union and Latvia. Additionally, it involves utilising financial aid mechanisms for initiatives in national digitization and modernising information and communication technology (ICT) resources. To achieve this, PwC conducted an extensive analysis of the SRS ICT architecture. The outcome of this assessment was the development of a ICT target architecture and ICT strategy, which is set to be implemented by the end of 2027.
Main goal
The objective was to provide support analysing the current SRS architecture and developing an IT target architecture. This includes evaluating possibilities for integrating cloud technology and conducting a cost-benefit analysis for different technical infrastructure setup scenarios.
Key activities
Several essential tasks were outlined to facilitate the development of the SRS ICT strategy and target ICT architecture:
Evaluating the current state of the SRS ICT architecture;
Developing ICT target architecture for the SRS State Information Systems and provide an implementation plan;
Exploring alternative uses of cloud technology for outsourcing technical infrastructure maintenance;
Estimating the expenses associated with establishing and operating the SRS technical infrastructure across two data centres.
“Working with the consultants helped us assess our governance processes, clearly identify future prospects for our systems development, and outline the work to be done in the medium term and the long term. We’re satisfied with the engagement, support and good outcome – a clearly defined roadmap for the steps we should take next in developing our ICT architecture,"
The outcome
In order to fulfil our tasks, we conducted a review of the SRS's 16 State Information Systems and SRS integration platform. The platform guarantees the compatibility of SRS information systems, regardless of the underlying technology. These systems were categorised into distinct domains based on the classification outlined in the SRS IT strategy. These domains encompass business systems, data analytics systems, data integration solutions, police and internal security management systems, SRS customer service systems, and customs technical equipment systems.
Throughout the project, we identified opportunities to enhance the existing ICT architecture of the SRS and conducted an analysis of its present and planned costs.
We evaluated three models for managing the SRS IT infrastructure and provided recommendations for its future development. These recommendations include a systematic transformation of the architecture to facilitate the utilisation of cloud infrastructure.
We developed an ICT target architecture for the SRS State Information Systems and provided an implementation plan, although we noted that significant system changes resulting from ongoing legislative amendments have placed considerable demands on the implementation plan.
Recognizing the critical role of a highly capable ICT team in ensuring proper governance and development of the SRS ICT architecture and infrastructure, we identified the necessity for introducing new roles and a gradual enhancement of remuneration competitiveness. These changes align with amendments to the Law on Remuneration of Officials and Employees of State and Local Government Authorities, enabling the implementation of SRS ICT target architecture in accordance with the industry's foremost practices.
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