Message from our Risk Partner
As Quality and risk management partner, I work with all my colleagues across the board to identify and mitigate the risks to the firm.
As with all businesses our risks continue to evolve both as our external environment and our own business changes.
Each time we make an investment, change or launch a new product or service, there is risk to consider.
The way that we operate and address risk is impacted every time that there is a regulatory change that affects our business or that of our clients.
We are also living in an age of constant disruption, from the COVID-19 pandemic to the Russian Government’s invasion of Ukraine. These events change our risks and the way that we work.
As our services evolve, and the needs and expectations of our stakeholders change, we are continually reviewing and updating our quality management system and investing in programmes to enhance the quality of the services that we provide.
These include:
investing in a strong infrastructure that is supported by the right people and by effective tools, technology and processes;
Investing in a risk assessment programme that is agile in identifying and responding to risks in a rapidly changing landscape;
having a communication and training programme to guide our people, disseminate our policies and procedures, as well as build an appropriate level of consistency in what we do;
having an ongoing monitoring programme that monitors quality and risks to quality.
Our commitment to high quality is a core part of our culture; we believe it is the collective responsibility of all our people to uphold and protect the strength of our brand in all that we do. In practice, our business leverages the risk support, controls and processes in place across the firm on a daily basis.
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