48%
an increase in business was experienced when compared to 2017
51%
a favourable outlook for the next 6 months, when compared to 71% in 2016
35%
identified the availability of skilled resources as their top most business concern
53%
the level of investment in not commensurate to the recent surge in tourists volumes
"The sentiment emanating from the barometer corresponds to an economic landscape that has experienced an increase in disposable income and a marked growth in population, that has also brought with it the challenges in terms of resources and infrastructure. The evolving channels of customer interaction and demands is a further challenge that the industry needs to adapt to, and invest in."