Automation

Empowering Efficiency through Smart, Tailored Automation Solutions.

What is robotic process automation?

Want to reduce time spent on manual tasks and focus your employees’ talents on value-adding activities? RPA is a technology that uses software robots to automate repetitive and rule-based tasks typically performed by human workers.These tasks can include data entry, transaction processing, and customer service activities.

Robotic Process Automation

Why process automation?

Significant reduction in effort on legacy manual, data-driven processes

Provides quick wins with relatively low spend to your organization

Create a catalyst for driving process improvement initiatives

Reduce reliance on IT for technology solutions and retain control of your department’s automation outcomes

Workforce shift from mundane process execution to innovation strategy and other value added activities

Enhance transparency and visibility into source data, improving auditability of calculations

Drive shorter cycle times and more accurate/timely processes

Immediate results and ability to create ad-hoc reporting and analytics

What kind of tangible benefits can you expect from RPA?

  • Improve customer satisfaction by improving your customer experience
  • Employees will act as virtual workforce managers, monitoring robots and handling exceptions
  • Minimise manual intervention, errors and rework to enable your employees to focus on value-added tasks
  • Decreased fluctuation rate
  • Capability to do what operational teams otherwise wouldn't

  • Very fast ROIs within months (average 6-9 months)
  • One RPA software costs only a fraction of a FTE and can work 24/7/365
  • Zero spend on customising existing or new systems
  • Better & faster service delivery (up to 100% accuracy rate & reduction of up to 90% in cycle times)

  • Improved governance & compliance through embedded rules and controls on processes
  • Rapid non-invasive implementation (within weeks)
  • Highly scalable and flexible virtual workforce
  • Agile reporting capabilities to generate in-depth insights and analytics on visual dashboards
  • Enhanced process quality, increased capacity and productivity

Data Analytics & Emerging Technology

Contact us

Michel Ganado

Michel Ganado

Digital Services Leader, PwC Malta

Tel: +356 2564 7091

Andrew Schembri

Andrew Schembri

Digital Services Partner, PwC Malta

Tel: +356 79211355

Jake  Azzopardi

Jake Azzopardi

Senior Manager, Digital Services, PwC Malta

Tel: +356 7975 6974

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