Government Reforms

Helping governments and public bodies deliver value to society through innovation

Developed and emerging economies are witnessing a myriad of challenges, ranging from digitisation, individualisation, accelerated urbanization, global pandemics, ecological movement among other megatrends which are impacting traditional governance setup. 

Governments can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” but “How do we transform?”.

Government Reforms and Modernisation

Your Challenges:

  • How to make better decisions in politics and public administration?
  • What can be done to establish a user-friendly, effective and citizen centric public service?
  • How to develop innovative and collaborative solutions in public administration to foster citizen engagement? 
  • How to adopt a more sophisticated approach in responding to domestic and global threats?

How can we help you?

We help our Government and Public Sector clients navigate through the complex maze of reforms. We enable them to improve public services delivery and improve operational excellence by leveraging on technology.

We have a thorough understanding of government strategies and combine our local and global expertise to solve complex business issues and deliver innovative solutions. 

See our focus areas

See what we have done


The challenges faced by the client

With increasing risks and threats in air passenger traffic, government has embarked on a review of the current Border Control Systems and implementation of an Advance Passenger Information (API) and Passenger Name Record (PNR) system.

What we did

  • Assessed / identified gaps in existing Border Control System
  • Conceptualise Target Operating Model including cost benefit analysis and implementation plan
  • Prepared Terms of Reference for border control system
  • Assisted State Law Office in drafting policies and regulations
  • Provide project management services during implementation of the API / PNR system
  • Quality Control and Change Management

What were the results

  • Detect previously known or unknown risks around air passengers
  • Obtain advance warning mechanisms of suspect persons
  • Identify possible persons of interest in the context of combating terrorism, drug trafficking amongst others
  • Enhance and streamline border control processes to gain operational efficiency
  • Accelerate the process of legitimate passenger clearance
  • Increased passenger facilitation and onboarding

Explore further through our Public Sector Research Centre

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Our focus areas:

  • Policy and Strategy Development
  • Conceptualisation of your ecosystem by adopting citizen centric approach and emerging technologies 
  • Implementation Roadmap and Budget forecasting
  • Bid Process Management
  • Programme Management and Quality Assurance
  • Change Management and Communication
  • Monitoring and Evaluation
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Contact us

Vikas Sharma

Vikas Sharma

Regional Consulting & Risk Services (C&RS) Leader, PwC Mauritius

Tel: +230 404 5015

Diya Guttoo

Diya Guttoo

Partner, Consulting & Risk Services, PwC Mauritius

Tel: +230 404 5014

Jean-Pierre Young, ACA, CIA

Jean-Pierre Young, ACA, CIA

Chief Innovation Officer, PwC Mauritius

Tel: +230 404 5028