Publication
US Hospitality Directions: November 2024
PwC's near-term outlook for the US lodging sector explores the impact of policy and other macro-environmental factors on operating performance.
Deliver memorable guest experiences while staying resilient
Leading in hospitality means constantly evolving with consumer preferences and consistently elevating the guest experience. Integrating AI and digital contact solutions (like chatbots and digital concierge services) into your operations is key as guests increasingly demand personalized and seamless interactions. This technology helps customize services and improve operational efficiency, enabling you to better predict and meet guest needs.
Publication
Manhattan Lodging Index: Q4 2024
A recap of the operating performance of hotels and sub-market trends, the transactions environment, supply pipeline and more.
Hospitality companies leverage near-term stability for long-term success
Five key areas of innovation, evolution and concern that hotel industry leaders and investors are focusing on through 2025 and beyond.
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Upgrade your hospitality operations
Amid economic uncertainties, your strategic agility and foresight are important. Focusing on efficient resource management and innovative guest offerings helps your business maintain stability and grow, even with market fluctuations.
Workforce trends are also reshaping the industry. The sector employs about 17 million people, over 10% of the American workforce. Investing in fulfilling work environments and providing growth opportunities is important for attracting and retaining top talent. Transforming back-office operations also helps support your staff in their roles, streamlining tasks that are crucial for day-to-day operations.
For those managing franchise operations, implementing streamlined billing processes is essential. They promote consistency and transparency across locations, simplifying operations and enhancing franchisee satisfaction.
Embrace these strategies to keep your hospitality business agile, innovative and competitive in today’s evolving market.
Insights
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Consumer Markets Hot Topics Webcast - June 2025
Join PwC’s Consumer Markets leaders as they explore the pivotal trends and topics shaping the industry.
Consumer markets accounting and reporting insights: April 2025
Consumer markets assurance insights is a quarterly summary for the consumer markets industry. It provides an overview of emerging economic, accounting, reporting and regulatory matters relevant to the industry.
Manhattan Lodging Index: Q4 2024
A recap of the operating performance of hotels and sub-market trends, the transactions environment, supply pipeline and more.
Inside NRF 2025: Key takeaways from Retail's Big Show
To succeed, leaders will have to embrace disruption as a catalyst for reinvention while building adaptable business models that thrive on change.
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