Performance Management

Top managers often lack access to reliable information they need for management decision-making. This might be caused by poor coordination between management systems (e.g. their purpose for strategic or medium-term planning, budgeting, or financial or management accounting).

Performance improvement helps your organization attain increased performance by improving the efficiency and effectiveness of its key business operations. Using our deep understanding of finance, risk management/ compliance, IT systems, operations and human resources, we help our clients identify and implement cost saving initiatives, improve management and control, identify and manage risk and improve quality. We offer advice and support around key client issues, using technology, data services and change and programme effectiveness skills to provide you with the best solution.

PwC team is ready to help you develop tailor-made solutions to improve your organization’s performance.

Perform is a management system developed by PwC to make the organizations more efficient.

The goal of this system is to increase employee efficiency and productivity by changing behaviour and using specific tools and methods, while embedding an empowering organizational culture. The project focuses on employee development, performance management, problem solving, and employee engagement.

Perform is an organizational change project in which the tools implemented become the “property” of managers and employees and continue to generate sustainable positive results.

What is Perform and how can it help your organization?

Creates 20% - 30% more capacity
Develops skills
Improves work results and customer orientation
Uses new working methods
Increases employee engagement

Challenges

Description of the operational strategy of the organization is not finalized and not communicated to different levels of the organization.
Interconnection between the strategic and operational planning is not clear, the objectives across the levels are not interlinked.
Operational performance indicators are not sufficiently linked with the organization’s operational strategy and do not reflect its underlying provisions.

Establishment and calculation of operational performance indicators is performed on a non-systematic basis without regular re-assessment.
Performance indicators are set separately for individual units of the organization, and there is no common performance monitoring system.
No clear responsibility for the implementation of indicators.
A need to adapt to changes, such as growing customer expectations and changes in the legal environment.
Limited performance or unexpected change in performance.

Solutions offered by PwC

Created operational strategy
Management system development
Evaluation of performance
Establishment of operational performance indicators
IT consulting services
Analysis of performance indicator values

Created operational strategy

Assistance in formulating the operational strategy of the organization or its particular activity in developing a system of strategic objectives, according to the balanced scorecard methodology.

Management system development

Development and implementation of a complex organization performance measurement and management system.

Evaluation of performance

Evaluation of performance evaluation indicator systems and their selection.

Establishment of operational performance indicators

Establishment of operational performance indicators for different levels of the organization’s objectives.

IT consulting services

Assistance in drafting requirements applicable in choosing and implementing the IT solution designed to calculate and manage operational performance indicators.