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Embracing change, empowering people
The combination of shifting demographics and new technologies like automation, artificial intelligence, and increased connectivity are creating exciting strategic organisational opportunities across industries: remote, agile, and flexible teams. Engaging and purposeful environments. But at the same time, an aging workforce and cultural inertia raise challenges.
At PwC, we work at the forefront of change management, collaborating with you to harness the power of digitization — pulling tried and true cultural and teaming levels, all while minimising risks. We advise clients on how to build purpose-driven companies that people want to be a part of building. If an organisation isn’t meeting its employees’ or stakeholders’ expectations, the cause may be a misaligned strategy across a company's many complex, interacting organisational parts. Our experts can help you assess and redefine your strategic goals, then identify and implement the change needed to create a fit-for-purpose business. This is strategy, made real.
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How we help clients
- Organisation assessment
- Enterprise organisation transformation
- Functional organisation transformation
- Cultural engagement and evolution
- Communication and change management
Organisation assessment
To bring real solutions that deliver in an unknown future, we start with qualitative and quantitative tools that help us understand how your organisation compares to the competition.
We have expertise in:
- Organisation DNA diagnostics and assessments
- Organisation efficiency and effectiveness assessment
- Cultural thumbprint assessment
- Decision-rights assessment
- Advanced data analytics
- Benchmarking
Enterprise organisation transformation
We support clients in redesigning their operating model with strategy that’s executable — defined by clear choices and a strong vision for the future — all from step one. Our services include:
- Re-organising for strategic advantage, innovation, and/or efficiency
- Redesigning the role of the corporate centre and business units
- Shared services and global business services strategy
- Integrating and developing digital capabilities
- Formal and informal operating model strategy and design
- Performance management transformation including design of measures, metrics, and incentives
Functional organisation transformation
To help cut costs and unlock performance, we work across dimensions including structure, process, tools, talent, and culture. By assessing your unique enablers of change and the barriers to it, we can identify informal and formal levers to promote key behaviours that shift mind-sets and produce a long-term impact on performance. We specialise in:
- Integrating and developing digital capabilities
- SG&A efficiency and effectiveness improvement
- Functional operating model transformation and capability building
- End-to-end process and cross-functional interaction model design
Cultural engagement and evolution
We help clients close the strategy-through-execution gap by putting their cultures to work, with time-tested methodologies and focused thought leadership rooted in the work of leading organisational strategy advisor and best-selling author Jon Katzenbach. Our services include:
Culture evolution and informal organisation development
Leadership team effectiveness
Critical behaviour development during transformational change
Pride building
Front-line performance transformation
Communication and change management
For organisational transformation to truly succeed, it must be internalised and lived by your employees. Our strategies are developed with a holistic view that includes both formal and informal aspects of your organisation — to drive actionable change from the very start of our engagement and deliver results that redefine your business for years to come.
Featured tools and readings
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