About our service
The demand for customer centric focus, end to end integrated operations and cost management has never been greater. Our Strategy & Operations capabilities empower companies to optimise operating processes, transform key value chain functions, and achieve lasting sustainable benefits.
We specialise in tailored operations improvement solutions, facilitating effective planning, design, and sustainable execution to align processes with core objectives. We help our clients transform their key value chain functions, from customer management through to sourcing of services and goods. We support our clients to improve value, reduce waste and reduce costs to leave lasting sustainable benefits.
How we can help
We help you design an operating model that delivers your business strategy, prioritizing your company's growth and profitability. Our collaborative, multi-dimensional approach ensures swift and practical solutions derived from extensive experience.
Our offerings:
- Target operating model design
- Share Service Feasibility Study
- Digital Transformation Strategy
- Value Chain Analysis (Make vs. Buy)
How we can help take your business forward:
- Assessing the current target operating model and co-design the future one to deliver business strategy and achieve organizational goals
- Conducting comprehensive analysis on processes, systems, organizational structures, etc. of the functions to make decision on centralizing the function
- Assessing current digital maturity to identify pain points as well as opportunities for digital transformation
- Executing make vs. buy review of production components leading to reduction in product cost and increased focus on value-add activities
We help you deliver sustainable outcomes & achieve continuous improvement, through enhancements to the control framework of business process systems and overall execution of key processes.
Our offerings:
- Business Process Governance
- Business Process Framework Design
- Business Process Improvement/ Reengineering
- Process Automation
How we can help take your business forward:
- Designing business process framework and governance to enhance process management
- Standardising and identifying process improvement opportunities
- Understanding processes and challenges to design a tailored RPA solutions
We help you gain transparency through connecting your supply chain, using advanced analytics, artificial intelligence and IoT. You will have visibility in customers, suppliers of materials, components and parts, and transporters of supplies and finished goods.
Our offerings:
- Supply Chain Diagnostic
- Demand Planning & Forecasting
- Supply Planning
- Sales & Operations Planning
- Control Tower for end to end visibility
How we can help take your business forward:
- Evaluating and analysing various components within a supply chain to identify strengths, weaknesses, inefficiencies, and improvement opportunities
- Implementing integrated sales and operations planning to reduce time to market and optimise inventory levels
We help you transform procurement into a strategic, commercially focused function with strong, cross -enterprise linkages and financial impact. With our robust contract and supplier management capabilities, we rapidly identify and realise cost savings, while improving service levels and mitigating risk.
Our offerings:
- Commodity Strategy
- Strategic Sourcing
- Supplier Management
- Procurement Transformation
How we can help take your business forward:
- Diagnostic assessment of external expenditure to identify areas to save cost and improve procurement operating model
- Developing supplier risk management strategy and vendor evaluation programmes to reduce risk of supply chain failure
We work with you to develop and implement production and delivery strategies, ensuring a balance between flexibility and cost. Our expertises help you improve customer demand fulfilment and return on inventory, improve the cost, service and quality of in-house and outsourced operations. We also help improve delivery logistics, like transportation and warehousing.
Our offerings:
- Production Strategy
- Inventory analytics & management
- Distribution Network Design & Optimisation
- Warehouse & Distribution
How we can help take your business forward:
- Debottlenecking of the production process to improve turnaround time
- Production process assessment and materials traceability review to prepare for international treaties
- Developing an inventory model to calculate optimum stock levels, freeing up working capital and reduce incidents of stock outs
- Re-designing of warehouse facilities to reduce processing time and increase capacity
We use proven methodology to give you an external opinion on your sales, channels and distribution operations maturity and areas for improvement. The diagnostics framework coupled with our broad industry knowledge will help you enhance customer experience, promote efficiency and achieve profitability.
Our offerings:
- Customer and experience strategy
- Omnichannel experience
- Loyalty transformation
How we can help take your business forward:
- Evaluating overall customer landscape, determine focused segments and consistently engaging with those customers in every interaction across the end-to-end journey.
- Developing strategies and solutions that provide a seamless and integrated customer experience across multiple channels and touchpoints.
- Designing strategic initiatives and solutions aimed at enhancing and evolving customer loyalty programs within an organization
More info: https://www.pwc.com/sg/en/services/consulting/front-office-transformation.html
