Business Continuity Management

Helping your organisation be crisis-prepared

A crisis can happen at an inopportune time when you least expect it to. What more with the speed of today's business and technology, a disruption of a short period of time may lead to a catastrophic impact to the organisation. While you may not be able to predict a crisis, you certainly can be prepared for one.

The value of embedding BCM in your organisation

Business Continuity Management (BCM) is an investment that enables your organisation to turn any crisis into a competitive advantage with the following:

Increased employee readiness in responding and recovering during a business disruption
Quick return to a state of 'business as usual'
Minimised cost, losses and duration of disruption
Higher confidence among customers and other stakeholders
Stronger brand trust and reputation in the public's eyes
Compliance with legal or regulatory requirements, if applicable
Potential reduction of insurance premiums with the proper risk mitigation measures in place

Our services include

Development and implementation
Exercising and testing
Review and assessment
Awareness and training

Development and implementation

We offer end-to-end BCM implementation covering the BCM lifecycle in the following phases:

BCM framework to govern your organisation's BCM programme
Risk assessment and business impact analysis to understand and identify the potential threats and your organisation's critical business activities
Business continuity strategy to enable the organisation to resume business operations with the most practical and cost-effective solutions
Business continuity procedure to document workable processes to be performed by employees during a crisis. Aside from Crisis Management Plan and Business Continuity Management Plans, we can also assist to develop other contingency plans catered to specific situations to further support your company's BCM programme, such as IT Disaster Recovery Plan, Pandemic Plan, Contingency Funding Plan, Recovery and Resolution Plan and more.
Exercising and testing to ensure that the plans and strategies developed are effective and reliable

We are also able to implement selected phases focused to fit your organisation's objectives and needs.

Exercising and testing

Putting the procedures and strategies to test not only helps to identify gaps and opportunities in your BCM programme, but also creates awareness among your employees. We offer the following types of exercises and tests:

Notification tree exercise
An exercise to evaluate the effectiveness of the layered hierarchical communication structure practised in your company for crisis communication purposes.
Desktop walkthrough exercise
A facilitated tabletop discussion for participants to walk through the response and recovery actions based on realistic scenarios crafted.
Crisis simulation exercise
An engaging "live" exercise that involves participants in role-playing and interacting with one another to address scenarios crafted for the simulation.

Aside from testing Crisis Management Plan and Business Continuity Management Plans, we are experienced in conducting exercises involving the testing of various contingency plans, such as Emergency Evacuation Plan, Crisis Communication Plan, IT Disaster Recovery Plan, Cyber Incident Response Plan and Contingency Funding Plan. We are able to tailor scenarios and materials to help you achieve your exercise objectives and requirements.

Review and assessment

Already have a BCM programme in your organisation but unsure how relevant and robust it is? We offer the following solutions to address these concerns:

BCM effectiveness review
An independent assessment of your organisation's BCM documentations against best practices or relevant standards and guidelines to identify gaps and improvement points. This review can also be part of your organisation's internal audit plan.
BCM maturity assessment
An evaluation to study the maturity of your organisation's existing BCM capabilities against best practices and relevant standards and guidelines.

Awareness and training

While plans and infrastructure are important, the success of your BCM programme depends on your most valuable asset--your people. It is important that your employees are aware of your company's BCM programme and their respective roles and responsibilities. To help you achieve this, we can conduct customised training workshops or refresher courses based on your objectives and target audience.

Looking to automate the implementation and maintenance of your organisation's BCM plans for greater efficiency? You may check out our Business Continuity Planner or contact us to learn more.

Insights

4 results

30/03/23

Global Crisis and Resilience Survey 2023

How organisations are adapting to constant disruption by transforming their approach to building resilience

05/04/21

Building resilience for the next normal

With data and insights from 2,814 organisations worldwide, PwC's Global Crisis Survey 2021 examines the business community's response to unprecedented disruption caused by the COVID-19 pandemic.

10/05/20

Mitigating the impact of COVID-19: A business continuity perspective

While there are huge efforts being made across the world to respond to and contain COVID-19, wider economic consequences such as the displacement of people, disruption of supply chains and restrictions to the movement of goods could undoubtedly leave a long trail of implications for businesses to manage.

26/02/20

In managing the COVID-19 outbreak, have you considered these?

With COVID-19 being declared as a public health emergency of international concern by the World Health Organization (WHO), organisations may experience significant challenges affecting their operations. PwC recently developed a two-page checklist on areas of consideration for organisations in responding to the COVID-19...

Award and Recognition

Disaster Recovery Institute - Best Service Provider for Business Continuity Management (BCM) 2013, 2014, 2016

DRI's Best Service Provider for Business Continuity Management award recognises the best BCM service delivery in the industry, as well as the commitment in promoting business continuity to the community, and the ability to respond to the changing BCM landscape.