Digital Operations

Re-designing the analogue operating model of today; placing consumers at the heart of the business and building a connected ecosystem which reflects the need for speed, visibility and integration.

The Operations Ecosystem (also called the solution enablement and value chain efficiency layer), is the key to ensure customer, strategy, and technology work seamlessly to deliver maximum value across the value chain. From product development, planning, sourcing, manufacturing and warehousing to logistics and services, all parties internally and externally have to work seamlessly across the value chain.

We believe the the operations ecosystem must have the requisite capabilities, partnerships, technology and plan to propel efficiency and effectiveness. This is to achieve profitability and greater market share, and to adapt and innovate, in order to build a sustainable business.

 

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Global Digital Operations Study 2018 | Industry 4.0

Distinct from Industry 3.0, which involved the automation of single machines and processes, Industry 4.0 encompasses end-to-end digitization and data integration of every aspect of the value chain: offering digital products and services, operating connected, physical and virtual assets, digitizing and integrating all

What is Digital Operations?

Digital operations looks at digitising and integrating processes vertically across the entire organisation, from product development and purchasing, through to manufacturing, logistics and service.

A high-functioning operations ecosystem is essential for planning and execution because it optimises takt time: the pacing of activity so that it continuously aligns supply chain execution (including production and replenishment) with real-time customer demand signals, to drive sustainable and profitable results across the ecosystem.

How can we help?

Digital Operations Strategy

Digital is not a strategy, it is a business strategy in a digital age.

The goal of digital operations strategy is to allow you to harness your digital capabilities.  How quickly you are able to devise and implement a strategy will significantly affect just how competitive you are in the next few years.

We can help you tap into your digital capabilities:

  • Benchmark against your peers

  • Evaluate industry trends

  • Identify capability gaps

  • Develop a digital roadmap

 

Useful insights

Contact us

Andrew Chan

Andrew Chan

Asia Pacific Sustainability, Strategy & Transformation Partner, PwC Malaysia

Tel: +60 (3) 2173 0348

Redha Shukor

Redha Shukor

Partner, Sustainability and Operations, PwC Malaysia

Tel: +60 (3) 2173 1832

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